Customer Service Representative

Answers internal, external, and customer / vendor inquiries on placement and status of orders and purchase orders, address any discrepancies and determine what corrective action should be taken. Provide assistance / coordination between internal SafeRack departments and external customers. Processes entries, prepares and files commercial documentation and assists with calculations/report preparation as needed. Key Responsibilities Administrative tasks for managing assigned Regional Area Manager (RAM) accounts. Customer Information: Assists in the entering of information for customers, distributors and updates information as necessary. Including but not limited to entering, updating and processing sales orders, purchase orders, coordinating/releasing for fabrication, etc. in all systems. Field Issue / Returned Product: processes orders accordingly (warranty / replacement / repair / etc.) – distributes / releases, ensuring capture of everything as directed from Technical Resources. Build rapport with customers – responding to customer or distributor questions on order status, discrepancies in billing or delivery, determining appropriate corrective action including back-up for RAM as necessary. Receive/send all customer drawings, maintain due dates current in system. High level product and process knowledge to answer internal/external customer queries. Other responsibilities as assigned or required Requirements A results-oriented individual who thrives working in a fast-paced environment 3+ years of Customer Service experience. Experience with Microsoft Office – Outlook, Word, Excel. A results-oriented individual who thrives working in a fast-paced environment. Works well in a team environment to honor SafeRack's Customer 1st Philosophy. Strong written and verbal communication skills. Ability to problem-solve while following process guidelines. Equal Opportunity Employer Veterans/Disabled #J-18808-Ljbffr Who's On the Move