Digital Commerce Operations Sr. Specialist

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.PTC is seeking a Digital Commerce Operations Sr. Specialist to serve as the operational backbone of our ecommerce programs. This individual contributor owns day-to-day execution, governance, change/readiness, and enablement that keep our digital revenue motions running on time and at quality. You convert strategy into repeatable execution, manage dependencies across Sales, Renewals, Partners/ISS, Product, IT, Marketing, and Finance, and ensure partner and field audiences are enabled with clarity.You will drive on-time, on-quality delivery of program milestones through a visible, trusted operating rhythm—stand-ups, risks/decisions reviews, monthly readouts, and quarterly retros—while removing blockers early and documenting decisions for scale.This is an individual contributor role that partners closely with the Principal Digital Commerce Customer & Commercial Programs Manager (strategy/design) and cross-functional teams across Sales, Renewals, Partners/ISS, Product, IT, Marketing, and Finance. No direct reports; high influence without authority.Day-To-Day:Own the integrated program plan for digital commerce programs (milestones, owners, risks) and drive weekly delivery health to unblock issues quickly.Run governance cadence—stand-ups, risk/decision reviews, monthly readouts, and quarterly retros—with maintained issue/risk logs and decision registers.Coordinate change & release management for ecommerce launches and cutovers (UAT, go-live checklists, rollback plans, hypercare) with Product/IT and key vendors (e.g., Cleverbridge).Orchestrate enablement & communications for partner/ISS and field audiences—FAQs, one-pagers, office hours—and maintain the communications calendar.Create and maintain SOPs, process maps, runbooks, and operational playbooks; ensure version control and adoption for repeatability and scale.Identify and remove operational friction; run RCAs and drive continuous improvement to reduce exceptions and manual work.Aggregate operational requirements and acceptance criteria; coordinate UAT and sign-offs; partner with vendor platforms as needed (e.g., PartnerStack).Maintain delivery trackers and operational dashboards (non-analyst ownership) and uphold data hygiene standards so analytics teams can trust the signal.Reporting & Analytics (in partnership with RevOps/Analytics):Publish a Weekly/Bi-Weekly Program Delivery Health report (milestones, risk heatmap, decision log, blocker escalations) and a Monthly Executive Readout summarizing progress vs. plan, launch readiness, hypercare defects/MTTR, operational exceptions, and enablement coverage.Define and steward the operational KPI taxonomy and data dictionary (e.g., SLAs, exception types, readiness gates) and enforce data hygiene across trackers/CRM to enable trustworthy insights.Partner with RevOps/Analytics to specify dashboard requirements, acceptance criteria, and UAT in BI tools (e.g., Power BI/Tableau); own requirements and adoption, not the data pipeline.Ensure correct stamping and usage of key CRM/process fields used to track ecommerce transition flow states and order submission attributes; close gaps through enablement and process fixes.Maintain lightweight operational trackers for launch readiness and hypercare; drive self-serve access, version control, and adoption.Implement feedback loops (e.g., office hours Q&A mining and short surveys) to turn signal into prioritized operational improvements.Preferred Skills and Knowledge:Program governance, dependency/risk management, and change/release readiness in a global environment.Outstanding communication and facilitation; ability to translate complexity into clear, actionable plans for diverse audiences.Process mapping, SOP/runbook creation, and document stewardship for scale and repeatability.Enablement and communications craft for partner/field audiences, including FAQs and concise narratives.Cross-functional collaboration across Sales, Renewals, Partners/ISS, Product, IT, Marketing, and Finance; influence without authority.Familiarity with BI tools (Power BI/Tableau) and strong Excel for operational reporting (pivots/lookups); focus on requirements and adoption rather than model-building.Preferred Experience:SaaS/B2B ecommerce adoption and subscription renewal workflows.Partner ecosystem support, incentive/transition communications, and office-hours enablement.Running launch readiness at scale (cutovers, playbooks, hypercare).Working with feedback loops (e.g., surveys) to close the enablement and customer experience loop.Basic Qualifications:Bachelor’s degree or equivalent experience.3+ years in program operations or cross-functional delivery (SaaS/B2B preferred).Proven execution of governance, change/readiness, and enablement across global stakeholders.Ability to interpret KPIs and operational trends and translate them into concrete process or enablement actions.Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. ." #J-18808-Ljbffr PTC Inc.