Fulfillment Supervisor

Why Work for Saddle Creek? Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. As a vital service provider, we not only make a difference in our community but offer our associates opportunities to enhance their skills, build meaningful careers and end each day with a sense of accomplishment. If you’re looking for a family-oriented company that lives by its values and offers competitive pay and benefits, join our team today. Benefits: Benefits package including medical, dental, vision, HSA, and medical reimbursement Annual bonus eligibility 401(k) match Vacation and holiday pay Employee assistance and identity theft protection Career development and opportunity for internal promotions Tuition reimbursement for further education Company paid life insurance and short term disability SALARY LEVEL $67,000 -$73,000 salary is commensurate with experience and location Department: Fulfillment Operations Location: Ontario, California Shift: Monday - Friday 6:00 a.m. to 2:30 p.m. Overview The Fulfillment Supervisor leads a team of associates to achieve various goals, including productivity, quality, problem resolution, outstanding customer service, employee relations (motivation and development), and a safe work environment. The Fulfillment Operations Supervisor works closely with upper management to ensure operational excellence and overall facility success. What you will do: Manage and lead a team of hourly associates in a fast-paced warehouse team environment Assist our wide range of clients with the needs and demands of their supply chains Ensure acceptable levels of performance in the assigned business unit by meeting or exceeding productivity standards and cost control management Ensure exceptional customer service by meeting key performance indicators (order fill rate accuracy, unannounced inspections, inventory accuracy, etc.) for assigned area of responsibility Achieve performance goals through KPI monitoring, promote LEAN principles, and process improvement Lead and maintain a clean, professional, and safe work environment. Meet or exceed SCLS corporate safety goals Effectively communicate goals, expectations, areas for improvement, and successes to associates Coach, train, and mentor associates, allowing them the opportunity to grow and develop Conduct annual performance reviews Our ideal candidate will have… 2+ years of previous experience in a leadership role with a track record of implementing and managing change Listening skills and strong abilities to collaborate, communicate, and motivate others to accomplish goals Demonstrated success in problem-solving and decision-making to overcome obstacles and maximize opportunities Ability to thrive under pressure in a fast-paced environment while focusing on exceeding operational goals Strong organization and multi-tasking skills, agility, and ability to be cross-trained to do more where needed Technical savvy with intermediate proficiency in Microsoft Office and WMS/OMS High school diploma required It’s not required, but it would be even better if you have… A bachelor’s degree is a plus, but not required Lean Six Sigma and continuous improvement training and experience Supply chain/logistics experience is a plus, but not required #LI-MC1 . Note that if you are viewing this posting on an external job board (such as Indeed, LinkedIn, ZipRecruiter, etc.), unless specifically stated in the posting, the provided salary estimates may not be accurate as they are not provided by Saddle Creek. Our recruiters look forward to speaking with you about your background, skills, and compensation requirements. Saddle Creek is an Equal Opportunity employer and an Affirmative Action employer, as required by law. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breastfeeding and related medical conditions), mental or physical disability, medical condition, military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO poster here. View the E-Verify Posting here. Saddle Creek is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity, please send an e-mail to and let us know your contact information and the nature of your request. Saddle Creek is in the logistics business. Over the past 50 years, our associates built Saddle Creek into what it is today by treating each other with respect and working together to succeed. Our people make a difference every day to our clients, to our business, and to each other. The growth and success we’ve experienced requires smart, dedicated people working in a supportive environment. Growing our family since 1966. Will you join us? Learn what our associates are saying about their career experiences at Saddle Creek on the Associates' Stories Blog. Learn more information about all Saddle Creek careers and our culture. Check out our: Hourly Positions Salaried Positions Driver Positions Follow us on: Facebook - @SaddleCreekLogisticsServices LinkedIn - Saddle Creek Logistics Services YouTube - Saddle Creek Logistics Services Twitter - @SaddleCreekLog Instagram - @sclogistics