Collision Shop General Manager *Growing in Massachusetts*

Job Description

Job Description

General Manager – Collision Repair

Lead People. Drive Performance. Build Something Great.

At VIVE Collision , we believe exceptional results start with exceptional people. As one of the fastest-growing collision repair organizations in the Northeast, we're investing in talented leaders who are passionate about developing high-performing teams, delivering an outstanding customer experience, and driving operational excellence.

If you're an experienced collision repair leader looking for the opportunity to make a meaningful impact while growing your career with a company that values People, Process, and Passion , we'd love to meet you.

What We Offer

• Competitive compensation based on experience and qualifications
• Medical, dental, and vision insurance beginning on Day One (including domestic partners)
• $50,000 employer-paid life insurance
• 401(k) with company match
• Health Savings Account (HSA)
• Paid Time Off to support work-life balance, including:
  • Six paid holidays
  • Black Friday
  • Your Birthday off
• Paid I-CAR and OEM certification training
• Ongoing leadership development and career advancement opportunities
• Employee Assistance Program providing confidential support for:
  • Mental health and counseling services
  • Financial and legal assistance
  • Wellness and lifestyle benefits
  • Professional development and peak performance coaching

About the Role

• As the General Manager, you'll lead every aspect of your collision repair center's success. You'll create an environment where employees are engaged, customers receive exceptional service, and operational goals are consistently achieved.
• This role combines leadership, operational management, financial accountability, and customer experience to ensure your location performs at the highest level.
• You'll have the opportunity to build a winning culture, develop future leaders, and play an important role in VIVE Collision's continued growth.

What You'll Do

• Lead the day-to-day operations of the collision repair center
• Build, coach, develop, and motivate a high-performing team
• Foster a positive, accountable, and safety-focused work environment
• Conduct daily production meetings to keep repairs moving efficiently
• Manage repair plans, production schedules, and technician workflow
• Dispatch work to maximize productivity and cycle time performance
• Support estimating and repair planning when needed
• Monitor financial performance, sales goals, accounts receivable, pending credits, and shop profitability
• Review and reconcile repair orders while ensuring timely closing of completed work
• Oversee payroll approval, scheduling, and other people management responsibilities
• Deliver an exceptional customer experience while maintaining company CSI standards
• Maintain an organized, clean, and efficient facility
• Partner with operations leadership and support teams to continuously improve shop performance

What We're Looking For

• Minimum of 5 years of leadership experience managing a collision repair facility
• Proven ability to lead, coach, and develop successful teams
• Strong operational and financial management skills
• Experience managing production, workflow, cycle time, and shop profitability
• Strong knowledge of estimating, blueprinting, repair planning, and customer service
• Experience working with DRP relationships is a plus
• Proficiency with CCC ONE estimating and management software preferred
• Excellent communication, organizational, and problem-solving skills
• Ability to thrive in a fast-paced, team-oriented environment
• Commitment to delivering high-quality repairs and an exceptional customer experience

The specific pay rate/salary offered to a candidate may be influenced by a number of factors including experience, education, specialized certifications from OEMs, and where the job is located.

We are an equal opportunity employer and consider all qualified applicants equally regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.