Onboarding Specialist

Job Description

Job Description:
Location: Minneapolis, MN 55402
Pay Rate: $26/hr

The Onboarding & I 9 Compliance Coordinator plays a key role in delivering a seamless and compliant onboarding experience for all new hires while ensuring strict adherence to federal employment eligibility requirements. This role supports employees, managers, and HR partners throughout the pre hire and post hire processes, coordinating onboarding activities and monitoring timely and accurate completion of Form I 9 tasks, reverifications, and related documentation.

In this role, you will partner closely with HR, line of business leaders, and risk teams to provide exceptional service, maintain audit ready documentation, and uphold strict compliance standards. This position requires confidentiality, strong problem solving skills, attention to detail, and the ability to manage a high volume workload with precision.

Responsibilities

• Facilitate an end to end onboarding experience from pre employment through post hire, ensuring new hires and managers receive clear guidance and timely support.
• Oversee daily I 9 activity including reviewing Section 1 and Section 2 completion, identifying overdue or missing requirements, conducting reverifications, and partnering with employees and managers to ensure compliance with federal timelines.
• Manage an ongoing caseload through the Case Management System, responding to inquiries and ensuring tasks meet defined Service Level Agreements (SLAs).
• Escalate complex issues involving candidates, employees, managers, HR partners, or external vendors as needed.
• Maintain strong working knowledge of company policies, procedures, employment eligibility regulations, and risk based processes.
• Support operational audits, documentation reviews, and compliance monitoring activities.
• Protect sensitive personal and company information by maintaining the highest standards of confidentiality.
• Utilize HR platforms such as Workday and ServiceNow to manage onboarding workflows, I 9 tasks, and case documentation.
• Deliver a high quality customer experience by providing clear, accurate, and proactive communication throughout onboarding and I 9 processes.

Qualifications Required

• 1-3 years of experience in HR, onboarding, compliance, or administrative support within a regulated environment.
• Working knowledge of Form I 9 requirements, including Section 1, Section 2, reverifications, and employment eligibility documentation.
• Experience with Workday, ServiceNow, or similar HR information systems.
• Strong attention to detail, accuracy, and ability to manage confidential information.
• Proven ability to manage multiple cases simultaneously and meet established SLAs.
• Exceptional communication, customer service, and problem solving skills.
• Ability to apply a risk based approach to decision making and issue resolution.
• Proficiency with Microsoft Office and comfort navigating digital workflows.

Preferred

• Experience with I 9 auditing, corrections, or E Verify.
• Prior experience supporting high volume onboarding or HR operations work.
• Familiarity with federal employment eligibility laws and documentation standards.
• HR certification (PHR, SPHR, SHRM CP, SHRM SCP) preferred but not required.

Meet Your Recruiter

Vikram Singh