AROWS - Program Manager

Job Description

Job Description

Mission Objectives : The Program Manager serves as the single On-Site Point of Contact providing oversight and management to all contract requirements supporting the ANGRC Web-Tools and AROWS program. This individual is the primary interface between TeAM and the Government and is accountable for the quality, timeliness, and performance of all contractor-delivered services.

Position Responsibility Summary:

• Serve as the designated Program Manager with full authority to act for the contractor on all contract matters relating to daily operations
• Function as the primary liaison between the contractor workforce and the COR, CO, and ANGRC leadership
• Provide oversight across all functional areas: Web-Based Tool Development, Cloud Transition, Risk Management, Customer Support, and AROWS operations
• Develop and maintain a management communication strategy and escalation procedures for daily Government interaction
• Ensure all personnel are appropriately qualified, certified, and trained to execute their assigned functions
• Identify and implement systemic enhancements that increase operational availability and reduce lifecycle costs
• Provide immediate situational awareness to Government leaders during unscheduled system outages
• Manage workforce staffing, hiring, and continuity; develop and execute contract transition plans