Retention Specialist

PACE Retention Specialist

Join NADAP's exciting new Pathways for Access to Careers and Employment (PACE) program in Brooklyn helping New Yorkers build their employment skills and careers! In this role, you'll deliver hands-on career guidance, skills training, credential support, and job placement services all while making a real difference in your community. If you're passionate about workforce development and ready to grow professionally in a mission-driven environment, PACE is where your impact and career take off!

Position Summary

The Retention Specialist is responsible for supporting program participants after job placement to ensure employment retention and successful milestone achievement in compliance with funder requirements. This role focuses on tracking employment outcomes, collecting required documentation, and maintaining consistent follow-up with employed participants.

Essential Functions

• Manage a diverse caseload of clients, providing consistent and individualized support.
• Maintain ongoing communication with clients who have secured employment.
• Conduct regular follow-ups (via phone, text, email, and/or virtual meetings) to confirm continued employment status.
• Build rapport with clients to encourage responsiveness and long-term engagement.
• Re-engage clients who have become unresponsive or are at risk of losing employment.
• Track and document employment milestones in accordance with funder contract requirements (e.g., 30-day, 90-day, 180-day, 365-day retention benchmarks).
• Collect, review, and verify supporting documentation such as paystubs, employment verification letters, or employer confirmations.
• Ensure all retention documentation meets compliance standards, is uploaded in Zoho and is submitted within required timelines.
• Provide incentives such as OMNY cards and gift cards for clients who are employed during their retention milestone dates.
• Accurately document all participant interactions, job outcomes, and retention milestones in Zoho and Seams.
• Collaborate with Account Managers, Career Coaches, and other staff to support client success.
• Review upcoming milestone deadlines and submit milestone in PACS system.
• Follow program guidelines and compliance standards related to workforce funding.

Education & Experience

• High School Diploma required.
• 1+ years' experience working in case management, workforce development and retention services.
• Experience working with underserved or public assistance populations preferred.
• Ability to prioritize tasks and document visits and contacts.
• Demonstrated telephone, computer and written communication skills.
• Knowledge of Microsoft Office programs.
• Bilingual in Spanish speaker preferred**

Position is full time onsite in Brooklyn.

Salary $55,000

Program Overview: NADAP's Pathways for Access to Careers and Employment (PACE) program is a new career services initiative funded by NYC's Human Resources Administration working with adults and youth, ages 18+, receiving cash assistance. PACE is designed to improve employment and training outcomes and provides individualized career planning, skills development, credential attainment, employment preparation, job placement and retention services.

Company Overview: NADAP, Inc. is a multiservice non-profit agency dedicated to helping people with medical, behavioral health and social service needs to become sufficient. NADAP programs assist disadvantaged populations in New York City and Nassau County. NADAP's services include health insurance enrollment, assessment, care coordination, case management, professional training, job preparation and placement services. At NADAP, we believe in creating an environment where every individual is treated with dignity and respect. We are committed to ensuring that all employees and applicants have an equal opportunity to succeed, regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other characteristic protected by law. Visit us at

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Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.