Systems Engineer- Hybrid

Operations and Maintenance Systems Engineer

We are seeking a skilled and dedicated Operations and Maintenance (O&M) Systems Engineer to join our team. This critical role supports a complex DHS effort within the CBP Passenger Systems Program Directorate (PSPD), which ensures the seamless screening and processing of travelers at U.S. ports of entry. As a Systems Engineer, you will work collaboratively with application teams, end-users, PSPD Divisions, and infrastructure teams to maintain system performance, resolve technical challenges, and ensure the reliability of production systems. Responsibilities: Provide O&M support for applications in a production AWS Cloud environment. Troubleshoot and resolve production issues swiftly to minimize disruptions. Monitor production applications and databases to ensure consistent and optimal performance. Analyze recurring issues and implement effective long-term solutions. Participate in 24/7/365 O&M operations, including weekends, nights, and holidays as needed. Use ticketing systems such as ServiceNow and JIRA to track and resolve issues.

Requirements:

• Work Schedule: Hybrid – 2 days a week onsite in Ashburn, VA (Candidate must reside in the DMV area)
• Clearance: DoS Top Secret or DHS Full-BI
• Education: BS/BA degree with 8+ years of relevant experience, or a Master's degree with 6+ years of experience. (4 years of relevant experience may substitute for a degree) U.S. Citizenship required. Must be able to maintain and obtain a CBP Background Investigation prior to the start.
• Proven experience supporting applications in AWS Cloud environments.
• Strong troubleshooting and monitoring skills for production applications and databases.
• Demonstrated ability to analyze and resolve recurring issues.
• Familiarity with ticketing systems such as ServiceNow and JIRA.

Desired Qualifications:

• Expertise in monitoring tools such as Dynatrace, Splunk, Kibana, and Grafana.
• Experience configuring hardware devices and supporting Linux and Windows scripting.
• Proficiency in software installation and familiarity with the Agile/Scrum methodology.

Benefits:

• Core Benefits: Paid Time Off PTO):TEN (10) Paid days off & FIVE (5) Floating days off. Holidays: 11 Paid Holidays. Flex time can be utilized instead of holiday time usage. Payroll: Paid Bi-Monthly. 401(k): Partnered with the SECOND LARGEST Retirement plan provider in the U.S. Guaranteed 3% match. Eligibility – 21 years of age or older, after 3 months of employment Individual or company-wide performance and recognition awards (Quarterly
• Health Benefits: UNITED HEALTHCARE PPO, extensive national coverage. INCLUDES: Medical/Dental/Vision/HSA. Eligible on the first of the month, immediately after the start date. Submit the enrollment form within 30 days of your start date otherwise, you will have to wait until October for the new year enrollment.
• Quality of Life Benefits: Training & Career Development Reimbursement of Tuition and training needed to support career development. $150 monthly reimbursement contribution paid monthly towards parking expenses. Receipts must be submitted by the close of business on the 25th of each month. Reimbursements will be paid on the first payroll AFTER reimbursements are submitted each month.
• Special Benefits: Performance bonus – Project-based Yearly bonus – Company based