Systems Engineer
NeoMax
Job Description We are seeking an experienced Cisco Voice Engineer to join our team! This role focuses on designing, deploying, securing, and sustaining enterprise-level Cisco Unified Communications solutions across a complex, highly secure environment. You should have a bachelor's or master's degree and a minimum of six (6) years of progressive experience in Voice/UC engineering. Required Skills
- Design, test, and deploy new Cisco Voice infrastructure (CUCM, Unity Connection, IM&P, UCCX)
- Implement next-generation voice system technologies and support first-article engineering
- Participate in security accreditation activities for all voice systems
- Manage PKI/certificate requirements across Cisco UC components
- Perform system upgrades, patching, and lifecycle maintenance for hardware and software
- Provide engineering support for new site standups, including dial plan design and endpoint provisioning
- Design, test, and deploy call center technologies (UCCX/UCCE), including user training and transition planning
- Execute tasks related to call routing, SIP trunking, SRST, CUBE, and gateway configuration
- Collaborate with customers and internal teams to gather and refine system requirements
- Ensure compliance with enterprise standards, policies, and security procedures
- Work within a large-scale enterprise IT environment with responsibilities specific to Cisco Voice and Unified Communications
- Partner with network engineering and telecom teams on integration activities involving telephony, call center systems, and network infrastructure
- Support secure communications devices and infrastructure, including VoIP phones, STEs, Viper phones, encryption devices, POTs/ISDN/leased lines, conference bridges, and call management servers
- Expert-level proficiency in:
- Working within a large-scale enterprise IT environment with responsibilities specific to Cisco Voice and Unified Communications
- SIP signaling and call flows
- Secure Real-Time Transport Protocol (SRTP)
- SIP, MGCP, H.323
- TCP/IP networking
- MPLS transport environments
- DNS and DHCP
- RTP media handling
- Demonstrated experience leading enterprise-scale voice deployments and modernization efforts
- Proven ability to troubleshoot complex, multi-layered call routing and signaling issues
- Strong communication skills for stakeholder engagement, documentation, and technical leadership
- Expertise in SIP signaling, call flows, and multi-vendor integration
- Hands-on experience with H.323 in mixed-protocol environments
- Cisco Certified Collaboration Professional (CCCP) or equivalent Cisco Collaboration certifications
- CCNP Collaboration
- CCIE Collaboration (highly desirable)
- Avaya Communications Certification or experience supporting Avaya platforms in hybrid Cisco/Avaya environments
- Experience with secure communications devices (VoIP endpoints, STEs, Viper phones, encryption devices)
- Familiarity with government security accreditation processes and PKI/certificate management
- Experience designing or supporting call center technologies (Cisco UCCX/UCCE or Avaya equivalent)
- Prior experience in a DoD, IC, or other high-security environment
Vacancy posted 22 hours ago
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