Systems Engineer

NeoMax

Job Description

We are seeking an experienced Cisco Voice Engineer to join our team! This role focuses on designing, deploying, securing, and sustaining enterprise-level Cisco Unified Communications solutions across a complex, highly secure environment. You should have a bachelor's or master's degree and a minimum of six (6) years of progressive experience in Voice/UC engineering.

Required Skills

Design, test, and deploy new Cisco Voice infrastructure (CUCM, Unity Connection, IM&P, UCCX)
Implement next-generation voice system technologies and support first-article engineering
Participate in security accreditation activities for all voice systems
Manage PKI/certificate requirements across Cisco UC components
Perform system upgrades, patching, and lifecycle maintenance for hardware and software
Provide engineering support for new site standups, including dial plan design and endpoint provisioning
Design, test, and deploy call center technologies (UCCX/UCCE), including user training and transition planning
Execute tasks related to call routing, SIP trunking, SRST, CUBE, and gateway configuration
Collaborate with customers and internal teams to gather and refine system requirements
Ensure compliance with enterprise standards, policies, and security procedures
Work within a large-scale enterprise IT environment with responsibilities specific to Cisco Voice and Unified Communications
Partner with network engineering and telecom teams on integration activities involving telephony, call center systems, and network infrastructure
Support secure communications devices and infrastructure, including VoIP phones, STEs, Viper phones, encryption devices, POTs/ISDN/leased lines, conference bridges, and call management servers
Expert-level proficiency in:
- Working within a large-scale enterprise IT environment with responsibilities specific to Cisco Voice and Unified Communications
- SIP signaling and call flows
- Secure Real-Time Transport Protocol (SRTP)
- SIP, MGCP, H.323
- TCP/IP networking
- MPLS transport environments
- DNS and DHCP
- RTP media handling
Demonstrated experience leading enterprise-scale voice deployments and modernization efforts
Proven ability to troubleshoot complex, multi-layered call routing and signaling issues
Strong communication skills for stakeholder engagement, documentation, and technical leadership

Desired Skills

Expertise in SIP signaling, call flows, and multi-vendor integration
Hands-on experience with H.323 in mixed-protocol environments
Cisco Certified Collaboration Professional (CCCP) or equivalent Cisco Collaboration certifications
CCNP Collaboration
CCIE Collaboration (highly desirable)
Avaya Communications Certification or experience supporting Avaya platforms in hybrid Cisco/Avaya environments
Experience with secure communications devices (VoIP endpoints, STEs, Viper phones, encryption devices)
Familiarity with government security accreditation processes and PKI/certificate management
Experience designing or supporting call center technologies (Cisco UCCX/UCCE or Avaya equivalent)
Prior experience in a DoD, IC, or other high-security environment

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Vacancy posted 2 days ago

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