Medical Assistant

Job Description

Job Description

This is an in-person, in-office position at the Fort Myers office.

About us:

TeleSpecialists is transforming healthcare delivery as the nation's largest and fastest-growing digital healthcare leader. By providing expert neurological and psychiatric care directly to over 400 hospitals and health systems across the country, we don't just provide care; we pioneer solutions that make quality healthcare easily accessible.

Join a team where your passion meets our purpose. If you’re inspired by innovation, thrive in a collaborative and entrepreneurial environment, and want to be a part of a team that’s reshaping the future of patient care, we want you on our team. At TeleSpecialists, you'll discover more than just a job. You will be able to experience meaningful work, accelerated career growth, and the opportunity to redefine healthcare for the future.

Tele Specialists Offers

• A great culture with a team environment
• A fun, diverse work environment
• A rapidly growing company with career advancement opportunities
• Medical, Dental and Vision benefits
• Tuition Reimbursement
• 401k match
• Paid Vacation
• Leadership Training Classes
• Mentorship Program

About the Role:

The Medical Assistant supports clinical operations by providing administrative assistance to healthcare providers, ensuring efficient patient flow and high-quality patient care. This role plays a critical part in delivering a positive patient experience, maintaining accurate medical records, and supporting providers in a fast-paced healthcare environment.

We are currently seeking position for our day, mid, and overnight shift operations. Overnight shift offers additional shift differential pay.

Essential Duties and Responsibilities

• Execute high-volume outbound calls to patients, providers, and healthcare facilities to support time-sensitive (“stat”) clinical
• Coordinate urgent patient care activities, including facilitating provider-to-provider communication and patient scheduling
• Accurately document all call activity, outcomes, and patient interactions in the electronic health record (EHR) and/or CRM systems in real time
• Monitor assigned work queues and prioritize tasks based on urgency, turnaround time, and service level expectations
• Serve as a central coordination point between physicians, clinical teams, and external partners to ensure timely care delivery
• Monitor and manage task queues, including follow-ups, referrals, and patient communication requests
• Escalate urgent or unresolved issues to clinical staff or leadership in accordance with established protocols
• Ensure compliance with HIPAA and organizational policies related to patient privacy and data security
• Identify and escalate patient concerns or operational issues to appropriate team members
• Support process improvement initiatives to enhance patient experience and operational efficiency

Qualifications

• High school diploma or equivalent required
• Associated degree or coursework in healthcare, business, or related field preferred
• Minimum of 1–3 years of experience in a healthcare call center, care coordination, patient access, or high-volume customer service environment required
• Experience working in a fast-paced, metrics-driven environment with productivity and quality expectations required
• Prior experience supporting telehealth, hospital operations, or physician practices preferred
• Experience with electronic health record (EHR) systems and/or CRM platforms required
• Familiarity with medical terminology and healthcare workflows preferred
• Experience handling outbound call campaigns or time-sensitive (“stat”) workflows preferred

Knowledge, Skills, and Abilities

• Knowledge of healthcare operations, patient coordination workflows, and basic medical terminology
• Strong ability to manage high-volume outbound calls while maintaining accuracy and professionalism
• Ability to prioritize tasks in a fast-paced, time-sensitive environment with competing demands
• Demonstrated ability to follow structured workflows while exercising sound judgment in urgent situations
• Strong attention to detail with real-time documentation accuracy in EHR or CRM systems
• Effective verbal communication skills with the ability to clearly and confidently engage patients, providers, and clinical staff
• Strong call control skills, including the ability to guide conversations, gather required information efficiently, and keep interactions focused
• Ability to remain composed under pressure and handle escalations or urgent scenarios with professionalism
• Proficiency in navigating multiple systems simultaneously (EHR, phone systems, scheduling platforms)
• Strong organizational and time management skills with the ability to meet productivity and quality metrics
• Ability to work independently while contributing to a team-based, service-oriented environment
• High level of accountability and reliability

Travel Requirements (if applicable)

No travel requirements

Other Duties

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Duties, responsibilities, and activities may change or be assigned at any time based on business needs.

Physical Requirements

• Must be able to remain in a stationary position (sitting or standing) for prolonged periods, often up to 75% of the workday.
• Needs to occasionally move about inside the office to access file cabinets, office machinery, or shared workspaces.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and printer.
• Must be able to exchange accurate information with clients and co-workers in person, over the phone, and via digital platforms.
• Occasionally moves or transports office supplies, files, or equipment weighing up to 25 pounds.
• Occasionally positions self to maintain files in cabinets or access equipment stored in low or high areas.
• Requires close visual acuity to perform activities such as preparing and analyzing data, transcribing, and viewing a computer monitor for extended periods.

Equal Employment Opportunity & ADA Statement

The Company is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law. The Company will provide reasonable accommodations for qualified individuals with disabilities in accordance with applicable laws.

Work Location: In person