Customer Service Representative

Dallas, United States | Posted on 06/01/2025 Parent Company: Arena Sports Group Holdings, LLC Industry: Professional Sports (Arena Football) Overview: The Dallas Bulls are a professional arena football team proudly based in Dallas, Texas. As a founding franchise under Arena Sports Group Holdings, the Bulls were established in 2020 with the mission to bring high-energy, community-driven arena football to the heart of North Texas. The Bulls are slated to begin their 2026 season in the historic Fair Park Coliseum. The organization is committed to delivering an exciting game-day experience for fans, offering affordable entertainment for families, and creating meaningful opportunities for young athletes, professionals, and local businesses to grow alongside the team. Our Vision: To become a premier arena football franchise known for innovation, community impact, and excellence on and off the field. Core Areas of Focus: Football Excellence: Building a competitive and entertaining team led by experienced coaches and standout athletes. Community Engagement: Hosting youth clinics, school visits, and charitable events to stay deeply rooted in the Dallas community. Fan Experience: Creating an electric, interactive atmosphere that blends sports, music, and entertainment at every home game. Professional Development: Offering internships, career pathways, and industry exposure for students and emerging professionals. Business Partnerships: Collaborating with local and national brands to drive visibility, engagement, and mutual growth. Parent Organization – Arena Sports Group Holdings: Arena Sports Group Holdings (ASGH) is a sports and entertainment company focused on acquiring, developing, and operating arena football franchises across the United States. ASGH was founded with the goal of redefining the arena football experience for a new generation of fans and building sustainable, community-focused teams in underserved sports markets. Job Description Job Title: Customer Service Representative Reports To: Director of Fan Experience / Ticketing Manager Position Type: Full-Time | Fan Relations Position Overview The Dallas Bulls are seeking a friendly and efficient Customer Service Representative to provide exceptional support to fans, season ticket holders, and clients. This role is crucial for addressing inquiries, resolving issues, and ensuring a positive experience for everyone interacting with the team. Key Responsibilities Respond promptly and courteously to fan inquiries via phone, email, and social media. Assist with ticket sales, account management, and event information. Resolve customer issues and complaints in a professional and timely manner. Maintain accurate records of customer interactions and transactions. Collaborate with ticketing, marketing, and operations teams to communicate updates and promotions. Provide support during game days and special events as needed. Identify opportunities to improve the overall fan experience. Qualifications High school diploma or equivalent required; college degree preferred. 1–3 years of experience in customer service or fan relations. Excellent verbal and written communication skills. Strong problem-solving abilities and a patient, empathetic approach. Proficient with CRM software and Microsoft Office Suite. Ability to work evenings, weekends, and holidays as required. Preferred Attributes Passion for sports and fan engagement. Experience in a sports or entertainment customer service environment. Ability to remain calm and professional in high-pressure situations. Team player with a positive attitude and strong interpersonal skills. #J-18808-Ljbffr