Client Service Coordinator

Job Description

Job Description

Jacqui Ford Law | Oklahoma City Criminal Defense

Jacqui Ford Law is one of Oklahoma City's most respected criminal defense firms, known for fierce advocacy in the courtroom and genuine compassion outside it. For nearly 20 years, we have defended people from all walks of life who are facing serious charges, standing with them through some of the hardest moments of their lives.

We are seeking a Client Intake Specialist to be the first voice of our firm.

When the phone rings, the person on the other end is often facing the most frightening moment of their life. Before they ever meet their attorney, they meet you: calm, steady, and genuinely on their side. You set the tone for everything that follows, helping a frightened person understand that they have reached a team that will fight for them, and that they are not facing this alone.

If you are the kind of person who can bring order to a chaotic moment and warmth to a hard conversation, this seat was built for you.

About the Firm

We believe defense is about more than the case in front of us. It is about understanding each client's story and standing with them through it. That belief shapes how we treat clients, and it shapes how we treat each other.

Dedicated to your defense. Invested in your future. It is what we promise our clients, and it is the culture we work in every day.

Why This Role Matters

Intake is not just answering phones. You are the front door to the firm and the first impression of everything we stand for. The care, clarity, and confidence you bring to that first conversation can be the difference between a scared caller hanging up and a client who decides, in their most vulnerable moment, to trust us with their future. It is one of the most important seats in the firm, and we treat it that way.

Why You'll Want to Join Us

• Your work changes lives. Few administrative roles carry this kind of meaning. The way you answer the phone genuinely affects whether someone gets the defense they need.
• You'll be valued, not buried. This is a respected seat on a tight-knit team, not a desk where the work disappears. Your judgment and your voice matter here.
• You'll learn fast and grow. You will work shoulder to shoulder with an award-winning criminal defense team in a fast-paced firm where there is always room to take on more.
• You'll belong to a mission. We are fierce advocates who believe everyone deserves to be heard and defended. If that resonates with you, you'll fit right in.

$15 - $18 hourly

What You'll Do:

First Contact & Client Intake

• Answer incoming calls and serve as the welcoming first point of contact for new and prospective clients.
• Conduct confidential, compassionate intake interviews, listening carefully and capturing each caller's story and needs.
• Guide clients through onboarding, providing updates, answering questions, and gathering the information the legal team needs.
• Direct calls, take messages, and respond to inquiries promptly and professionally.

Scheduling & Coordination

• Schedule consultations and client appointments and coordinate meetings with the legal team.
• Organize internal meetings, prepare agendas, and take meeting minutes.

Administrative Support

• Prepare and edit documents, including correspondence, reports, memos, and emails.
• Process and route incoming mail for the legal team.
• Provide day-to-day administrative support to attorneys and staff.

Tracking & Reporting

• Keep firm databases, reports, and spreadsheets accurate and current.
• Track calls, qualified leads, scheduled consultations, referral sources, and key performance metrics.

What We're Looking For:

• One to three years of experience in administrative and customer service roles, ideally within a law firm or another client-centered environment.
• Excellent communication skills, with the ability to listen actively, build rapport, and engage professionally and compassionately with people from every background.
• Strong organizational skills, with the ability to manage multiple intakes at once, prioritize effectively, and handle confidential information with discretion.
• Comfort with CRM or case management systems, or the eagerness to learn new technology quickly.
• High attention to detail and accuracy in data entry, documentation, and client communication.
• The composure to stay calm under pressure and the empathy to handle difficult, emotional conversations with professionalism.
• A collaborative, team-oriented attitude and a genuine passion for exceptional client service.
• A self-starter mindset, with initiative and strong problem-solving instincts.

Jacqui Ford Law is a distinguished criminal defense firm based in Oklahoma City, renowned for its unwavering commitment to clients and its tenacious advocacy in both state and federal courts. With nearly two decades of experience, the firm upholds a deeply personal approach, treating every case not merely as a legal matter but as a defining chapter in a client's life.

When you join our team, you’re stepping into a purpose-driven environment where compassion meets high performance, and every team member plays a role in helping people turn their lives around. We value integrity, grit, and people who bring both heart and hustle to their work.