Employee Experience Representative

Job Description

Job Description

Location: Hybrid – Tualatin, OR

Position Status: Full-time

Looking for a role where your work has real impact?

At Xenium HR, we’re on a mission to transform workplaces for the better. You’ll join a team of passionate HR, Payroll, and Benefits professionals working with small and medium-sized businesses across the Pacific Northwest. We support businesses with limited or no internal HR resources, as well as companies with internal HR staff seeking expertise and training. We’re known for building strong relationships with our clients, so we can help identify what their business really needs to transform and thrive.

What it’s like to work here

Providing transformational services starts within our walls. We’re invested in creating a positive, rewarding experience with opportunities to learn, grow, advance, and shape the workplace. Xenium offers an inclusive work environment where employees can both make a difference and succeed. If you value authentic relationships, service excellence, diversity, equity, and inclusion—and want to work where everyone knows you and your name, Xenium may be the place for you.

How this role transforms workplaces:

• Responds to client employee and internal inquiries within established service level standards, ensuring timely, accurate, and professional resolution of cases.
• Answers client employee inbound calls and emails in seeking to resolve employee questions and elevates concerns to cross-functional team members as appropriate.
• Effectively prioritizes and manages a high volume of inquiries and tasks to meet deadlines and client service expectations.
• Serves as the first point of contact for employee inquiries, including resetting PRISM passwords, ESS portal support, backend HRIS support, printing paystubs, answering basic garnishment questions, support for W2 or 1095C questions, processing address changes, and additional responsibilities or ad-hoc requests related to the role.
• Creates high-quality and customized client job postings and posts to various recruiting sites. Assists with the full job posting lifecycle, including billing, making edits, and re-posting roles when needed.
• Prepares offer letters and conducts pre-employment checks (references, background, MVR, credit & education checks) for clients. Launches onboarding module within Prism for new hires and responds to questions regarding electronic onboarding, including technical support and troubleshooting.
• Conducts in-person and virtual new hire & benefits orientations for designated accounts.
• Conducts benefit administrative work, to include:
• Manages unemployment claims for designated client accounts by responding to state agency requests, coordinating with clients and HRBPs, and preparing documentation and correspondence in support of unemployment hearings.
• Supports client exit interview processes by coordinating survey outreach to former employees and disseminating collected information to clients.
• Maintains constant and continuous communication flow with HRBPs, payroll, benefits, and leadership on client service activities.
  • COBRA - preparing and mailing COBRA notifications and FSA continuation notices.
  • Ongoing Employee Benefit Support - assisting with employee status changes, responding to Medical Support Orders, acting as proxy for enrollment when necessary, and responding to benefit verification requests, benefit-related questions, requests for temporary ID’s, and basic 401(k) inquiries.

W ho you’ll work with:

Employee Experience Team Members, Internal HR teams, client employees and managers, State Departments.

Required experience and skills :

• One to two years of Human Resources experience, or degree or coursework in HR plus customer service experience.
• Commitment to advancing racial equity, diversity, equity, and inclusion practices in the workplace.
• Excellent verbal and written communications skills.
• Strong organizational skills with the ability to manage competing priorities and meet deadlines in a fast-paced, high-volume environment.
• Job requires administrative and computer skills. Must be adept at using various applications including Microsoft Suite tools, spreadsheets, project management tools, graphics, word processing, basic presentation creation/editing, communicate by e-mail, and use calendar and other scheduling software.
• Proven ability to handle confidential information with professionalism and discretion.
• High attention to detail with accuracy in data entry, documentation, and follow-through.
• Customer-service mindset with the ability to problem-solve and build positive relationships with employees and clients.

Preferred skills:

• Spanish fluency preferred to effectively communicate with a diverse workforce and support bilingual employees.

Don’t meet every requirement? We’d still like to hear from you:

If you enjoy being part of a collaborative team, building relationships, and making a difference in workplaces, we encourage you to apply – even if you believe you don’t meet all of the requirements described. Studies have shown that individuals with marginalized identities are less likely to apply for jobs unless they meet every qualification in the job description. Our priority is finding the best candidate for the job, and we welcome candidates from all backgrounds. Xenium HR is an equal opportunity employer, promoting diversity and inclusion and offering a learning and team-focused environment.

Total compensation and salary range:

Our total rewards philosophy is centered around the whole person, including comprehensive health and financial benefits and life balance resources designed to support the passion, commitment, and energy that is vital to our team members.

Xenium HR is committed to providing a competitive compensation package. The starting salary for this role ranges from $22.50-25.50/hour based on skills/knowledge, years of experience, and ensuring pay equity within the organization. The hiring team will share more details regarding compensation based on your experience and location during the interview process.

Benefits:

Employer paid medical, dental, vision

FSA for health & dependent care

Life & Disability plans

Employee Assistance program

Wellness program

401k with match

Profit Sharing program

Paid time off

Paid holidays of your choice

Perks:

Flexible work arrangement with autonomy and trust

Caring leadership

Complimentary massages

½ day in summer 1x/month (June, July, August)

Tuition/educational assistance for under-grad degrees

Sabbatical and travel awards starting at 10 years

Professional development book clubs and cultural awareness & appreciation conversations

Regular training events

Peer Recognition & Reward program

Employee referral bonus

Business referral bonus

Monthly all-team meetings and team events

Community service

DEI and culture initiatives & teams

Discounts on Stoller wine

To learn more about the workplace culture at Xenium HR, view our video: