Airport Customer Service Agent - No Experience Required

**Overview** The Airport Customer Service Agent provides assistance and information to Airport passengers. **Benefit Information:** ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Front Line Team Members ( | (Programa de Beneficios de ABM) **Basic Qualifications:** - Must be 18 years of age or older - No high school diploma, GED or college degree required - No experience required and on the job training provided **Preferred Qualifications:** - One (1) year of customer service or similar work experience preferred **Responsibilities:** - Act as a Welcome Ambassador for arriving passengers - Greet and engage with passengers in and around the terminal area to offer informational assistance - Communicate effectively with passengers regarding airport and airline services available - Assist the Airline Passenger Assistant (aka Wheelchair Agent) with transporting passengers in wheelchairs to and from flights - Escort unaccompanied minors - Assist with baggage as required - Monitor and enforce carry-on baggage size requirements - Coordinate passenger lines at check-in to ensure a smooth, orderly and efficient flow of passengers during peak times - Provide assistance to passengers using kiosks to check-in - Assist the Aircraft Cabin Agent (aka Aircraft Cleaner) with the grooming of aircrafts to maintain a clean and elevated inflight experience for passengers - Transfer and distribute wheelchairs as needed - Alert maintenance employees about malfunctioning restrooms, elevators, or other equipment. - Report hazards and incidents encountered in daily operation - Follow safety precautions at all times ***** Responsibilities for Internal Candidates Act as a Welcome Ambassador for arriving passengers - Greet and engage with passengers in and around the terminal area to offer informational assistance - Communicate effectively with passengers regarding airport and airline services available - Assist the Airline Passenger Assistant (aka Wheelchair Agent) with transporting passengers in wheelchairs to and from flights - Escort unaccompanied minors - Assist with baggage as required - Monitor and enforce carry-on baggage size requirements - Coordinate passenger lines at check-in to ensure a smooth, orderly and efficient flow of passengers during peak times - Provide assistance to passengers using kiosks to check-in - Assist the Aircraft Cabin Agent (aka Aircraft Cleaner) with the grooming of aircrafts to maintain a clean and elevated inflight experience for passengers - Transfer and distribute wheelchairs as needed - Alert maintenance employees about malfunctioning restrooms, elevators, or other equipment. - Report hazards and incidents encountered in daily operation - Follow safety precautions at all times ***** Qualifications for Internal Candidates **Basic Qualifications:** Bilingual Spanish/ English - Must be 18 years of age or older - No high school diploma, GED or college degree required - No experience required and on the job training provided **Preferred Qualifications:** - One (1) year of face to face customer service or similar work experience preferred **Responsibilities** Act as a Welcome Ambassador for arriving passengers - Greet and engage with passengers in and around the terminal area to offer informational assistance - Communicate effectively with passengers regarding airport and airline services available - Assist the Airline Passenger Assistant (aka Wheelchair Agent) with transporting passengers in wheelchairs to and from flights - Escort unaccompanied minors - Assist with baggage as required - Monitor and enforce carry-on baggage size requirements - Coordinate passenger lines at check-in to ensure a smooth, orderly and efficient flow of passengers during peak times - Provide assistance to passengers using kiosks to check-in - Assist the Aircraft Cabin Agent (aka Aircraft Cleaner) with the grooming of aircrafts to maintain a clean and elevated inflight experience for passengers - Transfer and distribute wheelchairs as needed - Alert maintenance employees about malfunctioning restrooms, elevators, or other equipment. - Report hazards and incidents encountered in daily operation - Follow safety precautions at all times **Qualifications** **Basic Qualifications:** - Must be 18 years of age or older - No high school diploma, GED or college degree required - No experience required and on the job training provided **Preferred Qualifications:** - One (1) year of customer service or similar work experience preferred REQNUMBER: 153897 ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call View phone number on click.appcast.io. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.