Executive Administrative Specialist

Executive Administrative Specialist

Administrative

Troy, MI • Full-Time/Regular

Founded by a small group of educators, Michigan Schools & Government Credit Union (MSGCU) has been providing quality financial services to the community for more 70 years and welcomes everyone in Michigan to bank with us. We are financial champions committed to helping our members achieve financial success by rallying behind them and their goals. As the sixth largest Credit Union in Michigan, MSGCU has 24 branch offices in south east Michigan, over 450 team members, 150,000 members, $4 billion in assets, and a 97% member satisfaction rating for two decades. We are a caring organization that strives to ensure an equitable and inclusive culture where everyone is valued and respected. Our dedication to team member engagement has contributed to the honor of being named a Top Workplace by The Detroit Free Press thirteen years in a row.

If you have a passion for helping people and providing exceptional and dependable service, we want you on our team!

Information about our comprehensive total rewards package can be found here.

Overview of Responsibilities:

Performs a wide range of executive-level administrative support by prioritizing work, anticipating needs, and coordinating projects that advance organizational objectives. Partners with executives and the Executive Assistant to prepare Executive Team activities to ensure effective communication and seamless operations.

• Executive Support: Anticipates the needs of assigned executives to enable focus on strategic priorities and ensure organizational commitments are achieved. Streamlines executive workload by prioritizing tasks, managing schedules, and coordinating follow-up to maintain momentum on key initiatives. Processes expense reporting for executives to ensure accurate and timely requests.
• Meeting and Executive Team Coordination: Ensures leadership and committee meetings run seamlessly by preparing agendas. Ensures leadership and committee meetings run seamlessly by compiling meeting materials, coordinating logistics, and confirming technology readiness. Captures and distributes meeting minutes, transcripts, and follow up documentation to support informed decision-making by the Board of Directors and Executive Team. Tracks and monitors action items from meetings to drive accountability and ensure timely completion.
• Operational and Administrative Support: Improves administrative processes and office systems to increase efficiency and enhance communication across executive teams. Maintains and organizes critical records through the imaging system to ensure secure, accessible, and compliant documentation. Delivers high quality written and presentation materials that reflect the professional image of MSGCU and support executive communications. Provides back-up support to the Executive Assistant and covers other administrative functions as needed to maintain continuity of operations.

Core Competencies:

• Member Focus: Builds strong relationships (internal/external) and delivers exceptional service by exceeding expectations in a professional, efficient, and courteous manner.
• Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency and enthusiasm. High degree of initiative, resourcefulness, persistence, and execution skills. Reliable and thorough with exceptional attention to detail and accuracy. Strong organizational skills and ability to prioritize multiple responsibilities simultaneously in a fast-paced environment.
• Communicates Effectively: Approachable, articulate, persuasive, and possesses excellent communication skills (verbal and written) with strong proofreading skills in order to develop and deliver communications that convey a clear understanding of the needs of different audiences. Relates and communicates effectively and comfortably with all levels of management, Board of Directors, team members, and vendors.
• Instills Trust: Gains confidence of others by modeling honesty, integrity, authenticity, and behaviors that align with organizational values. Exemplifies courage by stepping up to address difficult issues. Demonstrated ability to handle highly confidential and sensitive information and other business matters with discretion. Breach of confidentiality or misuse of information could result in immediate termination.
• Self-Development: Demonstrates a focus and commitment to on-going learning by actively seeking new ways to grow and be challenged using both formal and informal development channels. Strong aptitude for learning and applying technology solutions to workflow and everyday tasks and/or projects. Ability to quickly understand and apply computer/technology applications.
• Strong skills in Microsoft Office software (Excel, Word, PowerPoint, Outlook). Experience in Adobe Acrobat Professional is a plus. Internet savvy with strong research and information compilation skills.

Education and Experience Requirements:

• Associate degree in Business Administration or related field preferred.
• Three years of related, progressively more responsible administrative support experience required, preferably within a financial institution.
• Experience supporting executives within a financial institution preferred.

Working Conditions:

• Office and branch location environment with little discomfort from noise, extreme temperature, dust, or other factors.
• Occasionally required to travel throughout MSGCU's service area as business needs require.
• Exposed to potentially hazardous conditions, such as robbery. Receives detailed instructions and security procedures on an annual basis to minimize risk.
• This work involves sitting most of the time with brief periods of walking or standing and may occasionally require lifting and/or moving up to 25 pounds.

Compensation and Benefits:

Competitive salaries are just the starting point for MSGCU team members. Generous health benefits, vacation time, retirement plan contributions and discounts on loans and phone service also come with the job.

• Base pay starts at $24.10 / hour
• Medical, dental and vision on your first day! You can choose the most generous Health Savings Account (HSA)-eligible medical plan with no monthly premium for you (and your family)
• If you are at least 21 years old, you will receive a 3% contribution from MSGCU, and a 100% match for the next 7% you contribute to your 401(k)
• You will enjoy 12 paid holidays and up to 120 hours of PTO your first year of service (pro-rated based on start date)