Front Desk Coordinator

Job Description

Job Description

Join Recovery Consultants of Atlanta as a Full Time Front Desk Coordinator and immerse yourself in a mission-driven environment dedicated to making a real difference in the community. Located in Decatur, Georgia, this onsite role offers the chance to be the face of our organization, engaging directly with clients and supporting their journey to recovery. As a Front Desk Coordinator, you will play a pivotal role in fostering a welcoming and empathetic atmosphere at the Front Desk of our Health Center for our patients in the community. Bring your innovative ideas to a professional work culture that prioritizes client care, allowing you to contribute meaningfully to our mission.

As a team member you'll be able to enjoy benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Competitive Salary, Paid Holidays and Paid Time Off. This position is a growing opportunity for anyone who is passionate about social services and eager to work in a collaborative environment focused on integrity and making a positive impact.

Recovery Consultants of Atlanta is a private non-profit, 501(c)(3) organization founded in 1999 by a group of concerned, committed, and spiritually centered members of the Metro-Atlanta's 12-Step and faith-based addiction recovery communities. Over the years, the organization has grown and expanded its services for both clients and patients by offering an array of comprehensive Primary Care Services through its Community Health Center which enhances and supplements all services being provided at RCA. Our mission is to inspire hope, and contribute to health and well-being, by providing the best care to every patient through integrated clinical practice, education, and application of best practices.

The Full Time Front Desk Coordinator at Recovery Consultants of Atlanta will serve as the vital first point of contact for patients, families, visitors, and partners, employing trauma-informed and culturally responsive practices to foster an empathetic atmosphere. This role is central to facilitating timely access to care by efficiently managing patient flow and minimizing wait times, while ensuring that patients fully understand the intake processes and scheduling expectations. Daily responsibilities include scheduling and confirming appointments, verifying insurance eligibility, and maintaining accurate documentation to support compliance with CARF and CCBHC Core Standards. This position also involves operational coordination tasks, such as managing the front desk environment, maintaining compliance with HIPAA standards, and supporting billing staff in resolving discrepancies.

The Front Desk Coordinator will play a key role in creating a welcoming atmosphere aligned with RCA’s mission while contributing to an organized and efficient operational workflow.

To excel as a Full Time Front Desk Coordinator at Recovery Consultants of Atlanta, candidates must possess a high school diploma or equivalent, with an Associate’s or Bacheror's degree preferred. A minimum of two years of healthcare administration or front desk experience is essential, along with a solid understanding of insurance verification, scheduling, and intake processes. Strong attention to detail and exceptional organizational skills are critical for maintaining an efficient front desk operation.

Candidates should demonstrate outstanding customer service abilities, as they will be the initial point of contact for clients. Professional management of confidential information is also required. Preferred qualifications include experience in behavioral health or community health settings, familiarity with CARF and CCBHC accreditation standards, and knowledge of trauma-informed care principles.

These skills will enable the Front Desk Coordinator to effectively support both clients and the broader mission of Recovery Consultants of Atlanta.

If you feel that this job is what you're looking for, applying is easy. We look forward to hearing from you.