Client Service Representative

Veterinary Client Service Representative

Location: Tinton Falls, NJ Schedule: Full-Time | Weekend & On-Call Rotation Required

$20$25/hour (based on experience)

Looking for a Veterinary Client Service Representative opportunity where you can make a difference for pets and their families?

Join Red Bank Veterinary Hospital (RBVH), one of the nation's premier emergency and specialty veterinary hospitals. As a Veterinary Client Service Representative, you'll be the welcoming face of our hospital, helping create an exceptional experience for clients while supporting our doctors, veterinary technicians, and hospital team in a fast-paced specialty environment.

Compensation

• $20$25/hour based on experience

Full-Time Benefits Include

• Medical, Dental & Vision Insurance
• 401(k) with Employer Match
• Paid Time Off
• Sick Leave
• Vacation
• Bereavement Leave
• Employee Assistance Program (EAP)
• Uniform Allowance
• Employee Referral Program
• Career Growth & Professional Development

Schedule

• Full-Time
• New hires work one weekend day each week
• On-call for the alternate weekend day, as scheduled
• On-call rotation approximately every 23 months
• Availability to work two of six paid holidays each year

What You'll Do

As a Veterinary Client Service Representative, you'll help create a welcoming and compassionate experience for clients while supporting the daily operations of our specialty and emergency hospital.

Responsibilities include:

• Greet clients and patients with professionalism and compassion
• Check patients in and out for appointments
• Schedule appointments and recheck visits
• Coordinate front desk operations and support hospital workflow
• Assist families through the euthanasia paperwork process with empathy and sensitivity
• Discuss payment options and process client transactions
• Process daily estimates and financial reports
• Prepare schedules, maintain medical records, file documents, and complete administrative tasks
• Answer incoming phone calls and direct urgent calls to the appropriate clinical team
• Coordinate communication between clients, doctors, and veterinary staff
• Support student training and mentorship opportunities as needed
• Maintain a positive, organized, and client-focused environment

What We're Looking For

Minimum Qualifications

• High school diploma or equivalent
• Minimum 1 year of customer service experience
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Comfortable working in a fast-paced environment
• Basic computer proficiency and ability to learn new software
• Ability to work collaboratively as part of a team
• Fluent in spoken and written English

Preferred Qualifications

• Previous experience as a Veterinary Client Service Representative, Veterinary Receptionist, or Client Service Representative in a veterinary hospital
• Experience in an emergency or specialty veterinary hospital
• Knowledge of veterinary terminology and hospital workflows

About Red Bank Veterinary Hospital

For more than 40 years, Red Bank Veterinary Hospital has been a trusted provider of emergency and specialty veterinary care throughout New Jersey.

Our new, state-of-the-art 100,000+ square-foot hospital features:

• 24/7 Emergency Services
• Advanced Diagnostic Imaging (MRI, CT, PET Scanner, Fluoroscopy)
• 52 Exam Rooms
• 12 Surgical Suites
• Multiple Specialty Departments
• Rehabilitation Services
• Dedicated Client Comfort Areas
• Modern Training and Education Spaces

Our collaborative team is committed to providing exceptional medicine while creating an outstanding experience for pets, their families, and our employees.

Why Join RBVH?

At Red Bank Veterinary Hospital, you'll join a team that values compassion, collaboration, and continuous learning.

You'll enjoy:

• Working in one of the region's most advanced specialty veterinary hospitals
• A supportive and collaborative team environment
• Opportunities for professional development and career growth
• Meaningful work supporting pets and their families during every stage of care
• Exposure to advanced specialty and emergency veterinary medicine

Join Our Team

If you're an organized, compassionate professional who enjoys helping people and thrives in a fast-paced veterinary environment, we'd love to hear from you.

Apply today to join the Client Services team at Red Bank Veterinary Hospital!

Equal Opportunity Employer Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.