Client Service Coordinator

As a Client Service Coordinator (“CSC”), you will drive the flow of clients and pets through the hospital, maximize the productivity of the veterinary medical team, ensure effective communication, and coordinate care in a welcoming, friendly, and efficient environment. Your role supports client satisfaction and encourages referrals and repeat visits. ESSENTIAL RESPONSIBILITIES AND TASKS Live and exemplify the Five Principles of Mars, Inc. within self and the team. Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team. Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients. Provide professional, efficient, and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring they are comfortable in the hospital, and educating them about their pet’s health. Educate clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services. Assist incoming clients by completing required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service. Assist outgoing clients by providing all necessary instructions, information, and invoices; dispensing prescription items per the veterinarian’s instructions; selling retail products; and scheduling future appointments. Manage finances by maintaining accurate balances and utilizing proper opening and closing procedures. Conduct administrative functions as necessary. Perform other job duties as assigned. HIRING QUALIFICATIONS / COMPETENCIES Leadership Customer Focus Peer Relationships Integrity & Trust Action Oriented Listening Functional Preventative Care and OWPs Communication Skills Client Service Skills Priority Setting Time Management CAPABILITIES AND EXPERIENCE (CAN DO) Ability to multi-task: Manages multiple tasks at one time, quickly and accurately shifts attention among tasks under distracting conditions without loss of accuracy or appearance of frustration. Communication skills: Reads, writes, and speaks fluent English, using appropriate grammar, style, and vocabulary. Correctly spells commonly used English words and job‑specific terms. Demonstrates exceptionally strong written and verbal communication skills. Organizational ability: Demonstrates a systematic approach in carrying out assignments, is orderly, and excels at turning confusion into order. Problem‑solving skills: Identifies, analyzes, and solves problems, translating them into practical solutions. Client service skills: Consistently ensures the team provides the client with attentive, courteous, and informative service, gaining personal satisfaction from delivering great service. Intellectual ability: Accurately follows instructions delivered in oral, written, or diagrammatic form and can provide clear directions. Mathematical ability: Adds, subtracts, multiplies, and interprets basic numeric data. PAY RANGE The pay range for this role is $16.93 – $21.63 hourly. The specific rate is determined based on experience, skill level, and education, and may vary by location or applicable minimum wage laws. BENEFITS Comprehensive Medical, Dental, and Vision Insurance 401(k) and Roth Retirement Plans with company match Student Debt Relief Program for Full‑Time DVMs Paid Time Off and Holidays Mental Health and Well‑being Resources, free coaching and counseling sessions Associate Life Insurance (company‑paid) and Supplemental Life Insurance Company‑Paid Short‑ and Long‑Term Disability Flexible Spending Account (FSA) Health Savings Account (HSA) Paid Parental Leave Continuing Education Allowance (for eligible positions) Backup Child and Elder Care & Family Support Resources Fertility and Family Building Support Digital Exercise Therapy Voluntary Protection Benefits Legal Plan Identity Protection Commuter Benefits Three Free Optimum Wellness Plans for Pets Exclusive Discounts on products and services ABOUT US Banfield is a community of caring people marked by a diversity of thought, background, and approach. Together, we’re committed to our purpose: A BETTER WORLD FOR PETS . Our pledge is to create an inclusive environment where associates can be themselves, valuing our differences and upholding the health and well‑being of our associates. #J-18808-Ljbffr