Outbound Specialist - Evening & Weekend

Job Description

Job Description

Benefits:

• 401(k)
• Bonus based on performance
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Outbound Specialist (Evening & Weekend)

Job Summary
We are seeking a highly motivated and independent Outbound Specialist to join our team for evening and weekend shifts. In this role, your top priority is keeping our electrical technicians busy by proactively outbounding and capturing emergency calls. Because this role operates outside of standard business hours, you absolutely must be a self-starter who requires minimal supervision. You will spend the majority of your shift actively hitting the phones and sending text messages to ensure our dispatch boards are packed and ready for the week ahead.

Compensation
Pay : $20.00- $25.00/hour average earning potential
$15.00-$17.00/hour base pay + uncapped weekly bonuses . Top performers have the opportunity to earn more.

Please note: The $20.00-$25.00/hour figure represents average total earnings, including bonuses. The guaranteed base pay for this position is $15.00-$17.00/hour. Bonuses are uncapped and based on performance, so actual earnings may vary.

Shift Availability

• Saturday–Monday: 6:00 AM – 6:00 PM
• Monday–Friday 3:00 PM–11:00 PM

Please note: Candidates will be asked to select one of the above schedules during the screening process.

Top Priority: Book Emergencies & Fill the Board for the Week
Your primary mission is twofold: urgently handle and book after-hours electrical emergencies, and proactively grind on outbound campaigns so our dispatchers and electricians walk into a fully booked board on Monday morning.

Key Responsibilities

Heavy Outbound Outreach & Lead Management

• Hit the Phones: Dedicate the majority of your shift to high-volume outbound calling and texting to generate new work and secure bookings.
• Membership Maintenance: Proactively reach out to our existing members to schedule their annual electrical maintenance visits.
• Reclaim Lost Opportunities: Follow up relentlessly on unbooked leads, cancelled calls, and paused electrical estimates from earlier in the week to win back business.

Emergency Booking & Dispatch Coordination

• Capture Emergency Jobs: Act with urgency to book after-hours and weekend emergency calls, getting the right technicians dispatched quickly and efficiently.
• Set Up the Week for Success: Work seamlessly within our dispatch guidelines to ensure upcoming jobs are booked in the right time frames, maximizing technician efficiency for the days ahead.

Independent Customer Care

• Be the After-Hours Voice: Answer any incoming calls with a positive, professional, and empathetic tone, reassuring customers who are experiencing electrical emergencies.
• Maintain Pristine Data: Diligently update customer profiles, lead statuses, membership details, and job notes accurately in ServiceTitan.

What We’re Looking For (Requirements)

• The Ultimate Self-Starter: You are highly motivated, disciplined, and capable of keeping yourself on task during evening and weekend shifts without someone looking over your shoulder.
• Drama-Free Professional: You come to work to get things done. You bring positive energy, focus on the goals, and leave the drama at the door.
• Fearless on the Phone: You are hungry, comfortable making high-volume outbound calls, and know how to politely but effectively guide a customer toward booking.
• Organized Multi-tasker: Ability to juggle urgent inbound emergencies while maintaining a steady rhythm of outbound texts and calls.
• Tech-Savvy & ServiceTitan Experience: You are comfortable navigating CRM/scheduling software, texting platforms, and multi-line phone systems. Prior experience using ServiceTitan is highly preferred, but not required.