Account Representative

Job Summary

The Account Representative is responsible for performing collection activities on receivables. The Account Representative will locate and communicate with debtors via the telephone and written notices in order to obtain repayment in full or to establish acceptable payment arrangements. The Account Representative will resolve issues of a non-routine nature as necessary, as well as perform skip tracing and contract observance functions to ensure compliance of all company, client, and federal and state regulations.


Responsibilities & Duties:

• Communicate with debtors in regard to the repayment of their delinquent debt.
• Achieve assigned goals (fee, postdate, liquidation, and/or consolidation applications taken- specified by line of business)
• Make required number of phone calls daily as determined by management
• Profile debtors and obtain financial information. Update demographic and financial information for each call
• Refer accounts for legal or administrative wage garnishment processes if applicable, as dictated by department and/or client requirements
• Perform skip tracing to locate debtors
• Use skip-tracing tools to locate the debtor in the most efficient manner
• Locate required number of skip accounts as determined by management
• Effectively communicate with third parties to obtain location information
• Profile accounts that are determined un-locatable or exhausted
• Ensure all accounts are worked within client standards and Federal regulations
• Maintain specified file of accounts per client standards
• Work within FDCPA, state regulations, department/division, and CRI Compliance Policies
• Maintain clear, concise and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company and client specifications

Additional Responsibilities & Duties:

• Maintain continuing education and training in industry career development
• Maintain current knowledge of and comply with all federal and state regulations governing collections including FDCPA, Privacy Act, FCRA, etc.
• Attend training sessions as directed by management
• Integrate information obtained through training sessions and policy changes into daily outlines
• Assist with collector productivity monitoring through reports and daily productivity measurements as directed

Skills & Requirements
Educational Requirements:

• Must have a High School Diploma or GED

Experience Requirements:

• Microsoft Windows and PC experience
• Basic keyboarding skills
• Minimum of 6 months' collections experience preferred
• Experience with internet search engines preferred

Knowledge, Skills & Abilities:

• Clean background required in order to obtain mandatory license for collecting.
• Strong verbal communication skills
• Good mathematical and analytical skills
• Ability to meet aggressive daily, weekly, and monthly production and quality goals
• Ability to work flexible day, evening and weekend hours as required
• Knowledge of federal and state regulations governing collections including FDCPA, Privacy Act and FCRA preferred

Other Information:

• Hand dexterity
• Able to talk, read and hear clearly
• Occasionally required to stand or walk and lift and/or move up to 25 pounds
• Employee works in an office environment. Employee sits at a desk during regularly scheduled work hours; answers and makes telephone calls using a standard telephone; types on a standard keyboard; and reads and comprehends information from a computer terminal and/or written resources.
• Must be able to complete and pass level 5C clearance that will be completed during training.

Equal Opportunity Employer:

Central Research is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Click here to view the Equal Employment Opportunity Posters.

If you'd like to view a copy of the company's affirmative action plan, please call View phone number on click.appcast.io.


If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact our recruiting office at View phone number on click.appcast.io. This telephone line is reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a response.

NOTE : This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. It is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification and addition as deemed necessary by the company.
Qualifications