Associate Account Coordinator

Position Summary Support assigned key accounts to strengthen relationships and ensure retention. This role partners with internal team members and clients to deliver internal and external support, including ongoing service meetings with clients and their brokers or consultants. This is a hybrid position based in Portland, Oregon. Pay Range $54,668.32 - $68,340.67 annually (depending on experience). Actual pay is based on qualifications. Applicants who do not exceed the minimum qualifications will only be eligible for the low end of the pay range. Benefits Medical, Dental, Vision, Pharmacy, Life, & Disability 401K- Matching FSA Employee Assistance Program PTO and Company Paid Holidays Required Skills, Experience & Education Bachelor’s degree or equivalent experience in health insurance, marketing, sales, underwriting, or a related field. 2 years of health insurance experience including funding, terminology, billing, customer service, and benefit operations. Strong customer service skills with the ability to clearly articulate and resolve issues. Demonstrated organizational skills with the ability to prioritize and meet deadlines. Ability to communicate client and member needs to internal partners to improve workflows. Strong presentation skills. Strong analytical, problem solving, and organizational skills with attention to detail. Ability to work effectively with a wide range of individuals to support account retention. Strong verbal and written communication skills. Ability to work independently with minimal supervision. Ability to manage multiple priorities in a fast-paced environment. Maintains a professional and positive representation in the community. Demonstrated relationship building skills and ability to work collaboratively. Proficiency with Microsoft Office including Teams, Word, Excel, and PowerPoint. Valid driver’s license with a good driving record. Obtain an Oregon Health Insurance license preferred. Ability to handle a pushcart/hand truck and lift boxes up to 40 pounds in and out of a car trunk. Primary Functions Partner with the Account Executive to analyze and identify root causes of complex service issues for clients and their brokers or consultants. Direct functional experts such as membership accounting, customer service, pharmacy operations, and IT on corrective action steps to ensure full resolution. Support the review and analysis of contract provisions, assist with renewal proposal coordination, and coordinate open enrollment activities including presentations, meetings, and benefit reviews. Support the team in establishing and executing quarterly and annual service goals. Represent Moda and Delta Dental at benefit and wellness events. Participate in account strategy discussions. Demonstrate knowledge of each client’s benefits and contract to support service delivery credibility. Prepare, review, and respond to client and broker inquiries. Partner with internal departments and vendors to research and resolve service issues. Review and manage client reporting and performance guarantees on a monthly, quarterly, and annual basis. Ensure timely delivery in accordance with contractual requirements. Assist with responses to Requests for Proposal for both new and existing business. Review responses, ensure quality, and manage deadlines. Support development and coordination of finalist presentations as needed. Complete accurate internal documentation for changes, renewals, and terminations to ensure external timelines are met. Partner with the Account Executive to develop customized client materials including open enrollment materials, member guides, and other communications. Deliver enrollment presentations and represent Moda at benefit and wellness events as assigned. Coordinate with external vendors and subcontractors as appropriate. Attend meetings, record accurate minutes, organize notes into a structured format, and distribute follow up items in a timely manner. Perform other duties as assigned. Working Conditions & Contact With Others Office environment with extensive close PC and keyboard use, constant sitting, and frequent phone communication. Must be able to navigate multiple computer screens. A reliable, high-speed, hard-wired internet connection required to support remote or hybrid work. Must be comfortable being on camera for virtual training and meetings. Work in excess of standard workweek, including evenings and occasional weekends, to meet business need. Occasional travel. Internally with multiple departments. Externally with clients and their consultants, agents, or brokers. Moda Health seeks to allow equal employment opportunities for all qualified persons without regard to race, religion, color, age, sex, sexual orientation, national origin, marital status, disability, veteran status or any other status protected by law. This is applicable to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation, and training. For more information regarding accommodations please direct your questions to Kristy Nehler and Danielle Baker via our View email address on click.appcast.io email. #J-18808-Ljbffr Moda Health