Veterinary Customer Care Representative

Home With Dignity Care Coordinator - Veterinary Customer Care Representative

Join the compassionate team at Home with Dignity, a trusted nationwide mobile veterinary practice devoted to in-home euthanasia services. We're seeking a compassionate Care Coordinator to serve as the guiding voice for families during one of life's most tender moments. This is a remote position, but candidates must be located in the Mountain or Central U.S. time zones to align with our operations and client scheduling. This isn't just a jobit's a mission. From home, you'll provide comfort and guidance, schedule appointments, and ensure seamless coordination with our veterinarians. Your compassion will help families say goodbye with peace, dignity, and love.

What You'll Do:

• Be the first point of contact: Answer calls with warmth, compassion, and professionalism.
• Provide guidance: Support families by addressing questions and gently explaining the euthanasia process.
• Coordinate care: Collect essential medical details and schedule in-home visits across multiple veterinarians' calendars.
• Foster trust: Build strong connections with families while ensuring seamless communication with veterinary staff.
• Collaborate: Work closely with veterinarians, the Regional Operations Supervisors, and other team members to ensure every appointment is handled with care.
• Go the extra mile: Support clients and veterinarians with empathy, patience, and dedication.

What We're Looking For:

• Location: Must be based in the Mountain or Central Time Zone.
• Experience: MUST have at least 2+ years of customer service and direct veterinary/front-desk experience.
• Empathy: Ability to hold sensitive, emotional conversations with care.
• Communication skills: Clear, professional, and compassionate interpersonal style.
• Organization: Strong multitasking ability in a fast-paced environment.
• Tech-savvy: Comfortable with digital tools, scheduling systems, and adapting to new platforms.

What We Offer:

• Starting at $16$19/hr (based on experience)
• Flexible part-time and full-time schedules available
• Bonus opportunities
• Comprehensive benefits:
  • Medical, dental, and vision insurance
  • Short- and long-term disability
  • Life insurance
  • 401(k) with company match
  • Employee Assistance Program (including access to licensed social workers)
  • Paid time off and more!

Join Home with Dignity and be part of a team that brings comfort, compassion, and dignity to pet families nationwide. Your role will have a lasting impact, providing one of the greatest final gifts a pet can receive.

Apply today to help us make a difference, one family at a time.