Customer Service Representative

Partners Personnel Management

Customer Service Representative - Wholesale (B2B Logistics Support)

Position Summary:
We are seeking a proactive and detail-oriented Customer Service Representative - Wholesale to support our client's B2B logistics operations. In this role, you will be the primary point of contact for our client and play a key role in coordinating shipment activities, ensuring timely transportation, and delivering high-quality customer service.

Key Responsibilities:

Coordinate Shipment Pick-Ups:
Scheduling and book shipment collections using routing guides and online transportation portals, ensuring compliance with client requirements.
Logistics Communication:
Liaise with transportation providers to confirm pick-up schedules and follow up on any potential delays or issues.
Client Communication:
Provide regular status updates to our client, especially in cases where their customer delays the collection of a shipment.
Quality Control:
Monitor outbound shipments to ensure they meet quality standards and KPI benchmarks.
Issue Resolution:
Follow established procedures for investigating shipment loss or damage, including compiling and submitting final reports.
Support & Flexibility:
Take appropriate action to fulfill responsibilities in alignment with company policy and sound business judgment.

Key Qualifications:

Experience in customer service or logistics, preferably in a B2B or wholesale environment
Strong understanding of routing guides and transportation booking systems
Excellent communication and follow-up skills
Detail-oriented with a commitment to accuracy and quality
Ability to work independently and manage multiple tasks efficiently

#PasadenaBranchCA

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Vacancy posted 5 days ago

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