Operations Specialist

Job Description

Job Description

The Operations Specialist is responsible for executing and supporting a wide range of back-office deposit functions to ensure accuracy, efficiency, and regulatory compliance of daily banking operations. Key responsibilities include exception item processing, ACH and wire transfers, dispute handling, fraud monitoring, GL reconciliations, and administration of electronic banking services. This role also supports CIP compliance, IRA servicing, and legal processing, while acting as a subject matter expert and resource for internal teams. Success in this role requires a strong attention to detail, critical thinking skills, and the ability to adapt in a fast-paced, team-oriented environment.

DUTIES AND RESPONSIBILITIES:

• Exception item processing, including but not limited to: returns, chargebacks, adjustments, NSF/payment decisions, and unposted items.
• Administer all back-office deposit processes, including but not limited to: ACH, debit card, remote deposit capture, positive pay, and online banking support.
• Post (verify and input) domestic and international wire transfers to ensure timely and accurate funds movement.
• Handle dispute processing for debit card transactions, ACH transactions, and checks in compliance with applicable regulations (e.g., Reg E, NACHA rules, UCC).
• Monitor deposit activity for potential fraud or unusual activity and escalate as necessary.
• Reconcile GL accounts and internal bank deposit accounts to ensure accuracy and timely resolution of discrepancies.
• Oversee Customer Identification Program (CIP) compliance, IRA administration, research and adjustment services, deposit account collections, and legal processing.
• Required to be a subject matter expert and resource to the department as well as other departments within the Bank.
• Ability to provide guidance and direction to team members.
• Perform other duties as assigned.

QUALIFICATIONS:

• Experience: 1+ years in banking operations with a focus on deposit services and related back-office functions.
• Requires strict attention to detail and thoroughness in the completion of job duties.
• Requires use of critical thinking, logic, and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Knowledge of administrative and clerical procedures and systems such as word processing, managing data, files, and records, designing forms, and other office procedures.
• Excellent written and oral communication skills.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with professionalism.
• Ability to deal effectively with a diversity of individuals at all organizational levels.
• Good judgment and the ability to make timely, sound decisions.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift fifteen (15) pounds occasionally.

BSA Responsibilities:

All employees must know and understand how the Bank Secrecy Act and Office of Foreign Assets Control regulations affect their position, and the responsibilities they must uphold. New employee orientation explaining the policies, along with annual training, is provided to all employees for clarity of understanding the regulations and the employee responsibilities.

The __ above __ is __ intended __ to __ describe __ the __ general __ content __ of __ and __ requirements __ for __ the __ performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.