Bank Operations Specialist

Senior Bank Operations Specialist

Building a career here is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn't stop there. Our culture is about our people, the ones in our communities and the ones that work with us.

Here, you'll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You'll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let's talk.

Compensation Range: Hourly: $18.55 - $24.00 (Amount based on relevant experience, skills, and competencies.)

About This Job

A Senior Bank Operations Specialist performs a variety of jobs in the Bank Operations division. The areas include Wire Transfer, ACH, Trust Operations, Capital Markets Group Operations, Treasury & Commercial Customer Support and others as the need arises. The Senior Bank Operations Specialist may also work on projects and provide suggestions for improvement initiatives.

Essential Functions

• Perform temporary assignments in complex or high-risk operational business units such as Account Analysis, Commercial Cash Management, ACH, Wire Transfer, Technical Account Setups, and others as assigned.
• Perform tasks of high complexity and/or risk for a variety of business units within the Operations division.
• Utilize financial services knowledge to mitigate risk to the Bank as well as potential impact to customer accounts.
• Utilize workflow expertise to implement process improvements in assigned business units.
• Act as informal leader and coach/mentor junior team members.
• Respond to incoming calls, manage online account inquiries and troubleshoot technical issues.
• Navigate a multitude of internal systems to accomplish daily tasks.
• Engage professionally with both internal and external customers.
• Examine processes and procedures for improvement suggestions.
• Perform special projects or other duties as assigned.

Knowledge, Skills & Abilities Required

• Intermediate knowledge of the banking industry.
• Ability to train, mentor and coach team members.
• Strong analytical thinking skills.
• Ability to maintain confidentiality.
• Ability to routinely learn new support functions.
• Ability to utilize a technical aptitude that allows for quick learning company systems, platforms and products.
• Ability to utilize discretion for when to escalate issues appropriately.
• Ability to identify workflow or process improvements to increase efficiency.
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities.
• Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills.
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values.
• Intermediate level proficiency with Microsoft Word, Excel, Teams, SharePoint and Outlook.

Education & Experience

• Bachelor's degree or equivalent combination of education and experience required.
• 5+ years financial services or related experience required.
• 3+ years customer service experience required.
• 2+ years bank operations experience preferred.

The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits.

Location: 922 Walnut St, Kansas City, Missouri 64106