Fraud Operations Specialist

Position Details:
Job Title Fraud Operations Specialist
Payrate $20.00- $23.00/ hr W2
Contract: 6+ Months
Location: Overland Park, KS
This role will be hybrid, 3 days office/2 days remote after training is complete.
4x10 schedule
Shift is 9:00 AM-8:00 PM CST, with one of the following schedules:
• Thursday, Friday, Saturday, and Sunday
• Saturday, Sunday, Monday, and Tuesday

Training hours will be 8:00-5:00 CST. Mon-Fri for up to the first 2 months before shifting to the 4x10 schedule.

Job Description
Conduct in depth analysis and/or investigations to identify and manage fraudulent activities. This includes customer authentication, fraud investigations and/or compliance with fraud policies in all business channels.
Analyze relevant data to confirm or clear fraud, validate customer ID authentication and violations of fraud polices that could adversely impact client.
Evaluate fraud trends related to fraudulent orders and identity theft. Perform research and draw conclusions.

Position Requirements:
• Must have excellent conversational skills in English
• Experience navigating multiple computer screens and programs while interacting with customers on the phone.
• High School diploma or equivalent
• One year experience operating a computer in a Windows based environment
• One year experience in fraud, customer service or a call center environment


Employee Benefits:

At LanceSoft, full time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits:
• Medical Insurance
• Dental and Vision Insurance
• 401k Contributions
• Critical Illness Insurance
• Voluntary Permanent Life Insurance
• Accident Insurance
• Other Employee Perks
EEO Employer
LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.