Fraud Operations Specialist (Remote)

Fraud Specialist / Fraud Operations Specialist I
Training hours will be 8:00-5:00 CST, Mon-Fri for up to the first 2 months then shifting to the 4x10 schedule. 4x10 schedule shift is hybrid with 2 days on site and 2 remote and hours are 9:00 AM to 8:00 PM CST with one of the following schedules

The Fraud Specialist reviews, identifies, investigates, and helps deter fraudulent activity. This role will support the Fraud Management organization.
Conduct in-depth analysis and investigations to identify and manage fraudulent activity.
Perform customer authentication and fraud investigations across business channels.
Ensure compliance with established fraud policies.
Analyze relevant data to confirm or clear suspected fraud.
Validate customer identity and authentication information.
Identify violations of fraud policies that could adversely impact the organization.
Evaluate fraud trends related to fraudulent orders and identity theft.
Conduct research, analyze findings, and draw conclusions.
Research and/or notify appropriate internal staff when customer verification or legal action is required.
Investigate and respond to fraud escalations.
Participate in the establishment and implementation of policies and procedures designed to identify and deter fraudulent usage.
Help establish and improve fraud-related processes.
Identify issues and recommend solutions as part of team projects.
Take inbound phone calls and referrals related to fraudulent activity.
Review documentation to validate customer identity.
High school diploma or equivalent.
At least 1 year of experience working on a computer in a Windows-based environment .
At least 1 year of experience in fraud, customer service, or a call center environment .
Experience navigating multiple computer screens and programs while interacting with customers by phone.
Excellent conversational English skills.
Ability to work a flexible schedule, including nights, weekends, and holidays .
Customer service experience.
Previous fraud-related experience is beneficial.
Strong phone skills.
Strong typing skills.
Ability to navigate multiple computer systems and applications.
Professional and appropriate tone when interacting with customers.
Ability to communicate clearly while reviewing and assessing customer information.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Everforth Apex uses a virtual recruiter as part of the application process. Message and data rates may apply. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or View phone number on click.appcast.io. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
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