Operations Manager

For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.

Job Summary

We are seeking an experienced Operations Manager to join our Insourcing Solutions team, located in Boston, MA within the Charles River Accelerator & Development Labs (CRADL) animal facilities. In this role you will oversee and manage all aspects of the (CRADL) facilities, staff, and partner with senior management to achieve short- and long-term goals for the CRADL organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manages and ensures the daily husbandry and support assignments meet organizational standards & client expectations. 
• Personnel management activities such as: mentorship, personnel actions, training & development, providing regular direction and feedback on performance, disciplinary actions, delivering annual performance and salary reviews. In coordination with Human Resources representative, conduct interviews, assist in recruitment efforts, investigate personnel problems, and respond to employees in accordance with company policies and procedures.
• Communicate with clients, participate in reoccurring client meetings. Serve to support key clients and assist in driving sales by supporting prospective client through presenting site capabilities or providing tours as needed.
• Provide support to technicians in the absence of the supervisor for the following tasks as needed.
• Assist with organizational goal setting and monitor high-level project deliverables. 
• Assist in Program Description review and editing. Lead and participate in all AAALAC accreditation activities for the site and the organization, ensuring site, client and employee readiness.
• Oversee site capital and expense budgets.
• Assist management with site forecasting, budget planning, client services and financial impact of client plans.
• Manages lists of site and equipment needs/improvements for all CRADL sites to assist in budget management.
• Collaborating with internal and external Veterinarians on monitoring animal welfare trends, reducing instances, and ensuring standards of welfare excellence.
• Ensure site is utilizing digital tools and review data generated for client invoices. 
• Oversee facility maintenance/repairs and preventative maintenance schedules.
• Respond or direct after-hours emergencies / requests as necessary to ensure smooth facility operations and client satisfaction.
• Generate and submit internal operational reports in the required formats and timeframes as required to ensure compliance and business performance. Report to the Manager or designee any operations related issues.
• Participate in the development and implementation of organizational and site specific standard operating procedures (SOP's), in compliance with all state, federal and industry requirements.
• Work with other CRADL site peers to troubleshoot operational efforts for issue resolution and participate in providing innovative solutions to enhance operations.
• Partner with the veterinary science team to ensure compliance with biosecurity policies and
  procedures, IACUC required training and competency, IACUC non-compliance and/or animal welfare concerns.
• Lead and participate in all IACUC semi-annual activities including being responsible for follow-up actions for the site and the organization.
• Lead all Internal & client audit activities for the site and the organization.
• Act as subject matter expert in all animal facility operations.
• Conduct and participate in Train the trainer sessions.
• Ensure required training to clients is completed to operate in compliance with local regulations and CRL policies while tenants in CRL space.
• Oversee consistent practice of site and personnel safety policies and procedures and manage
  hazardous work in partnership with EH&S Specialists.

Job Qualifications

The following are minimum requirements related to the Operations Manager position. 

• HS Diploma and minimum of ten (10) years of experience in a laboratory animal facility or related animal care environment, including at least five (5) years of supervisory or management experience.
• Associates degree and minimum of ten (10) years of experience in a laboratory animal facility or related animal care environment, including at least five (5) years of supervisory or management experience.
• Bachelors degree and minimum eight (8) years in a laboratory animal facility of which five (5) years is management or supervisory experience.
• AALAS certification at the Laboratory Animal Technician (LAT), Laboratory Animal Technologist (LATG), or Certified Manager of Animal Resources (CMAR) level preferred.

The pay range for this position is $110k to $120k USD annually. Please note that salaries vary within the range based on factors including, but not limited to, experience, skills, education, certifications, and location. 

About Insourcing Solutions
Charles River Insourcing Solutions℠ can streamline research by delivering operational and cost efficiencies through the strategic insourcing of GMP, GLP and non-GLP research services from discovery through safety assessment. Insourcing Solutions℠ provides you with the ability to maintain control of your facility and expertise while leveraging available space.

About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 20,000 employees within 110 facilities in over 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world.

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly worked on 80% of the drugs approved by the U.S. Food and Drug Administration (FDA) in the past five years.

We’re committed to providing benefits that elevate your quality of life. Based on your position these may include: bonus/incentives based on performance, 401K, paid time off, stock purchase program, Health and wellness coverage, employee and family wellbeing support programs, and work life balance flexibility.

Equal Employment Opportunity

Charles River is an equal opportunity employer and is committed to providing equal employment opportunities for all qualified applicants and employees without regard to race, color, sex, religion, national origin, ancestry, age, mental or physical disability, family status, pregnancy, military or veteran status, or any other characteristic protected by federal, state, or local laws.

It is unlawful in some states (including Massachusetts) to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to View email address on us.fitly.work. This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.

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