Restaurant General Manager

OVERALL As General Manager, you will own every aspect of Alvarado Street Brewery & Taproom’s front of house operations and customer service. Your responsibilities include employee hiring, scheduling, training, payroll, ordering, food/restaurant safety, inventory, and regulatory compliance. Attention to detail is vital across all functions of the operation, and the General Manager is responsible for cleanliness, maintenance of the facility, and excellent, attentive service from the staff. The General Manager is the face of the business, and must focus efforts towards enriching the guest experience, while ensuring a productive and pleasant work environment. This salaried exempt position reports directly to the Director of Restaurants. EVERYDAY TASKS Be the face of Alvarado Street Brewery & Taproom; form relationships with locals, vendors, community leaders, and staff, by always leading by example and setting a high bar of professionalism. Ensure performance standards are met for the management team through organization, delegation, structure, time management, and assignment of responsibilities. Hire, develop, and mentor shift leads and assistant managers. Oversee employee selection, orientation, training, ongoing communication, appraisals, and terminations. Direct and review supervisory training, accountability, problem solving, teamwork, and coaching. Create and submit a schedule weekly that balances the needs of the business while maintaining monthly labor goals. Guest Relations - Establish a highly professional, service-oriented environment and high level of guest satisfaction. Significant “on the floor” time to reinforce relations, recognize frequent guests, address issues, and ensure staff consistency. Maintain the restaurant’s revenue, profitability, and quality goals. Control operational costs and identify measures to cut waste. Communicate performance goals and results on a weekly basis to Dir. of Restaurants in a dedicated weekly Managers Meeting. Identify maintenance and cleanliness issues and coordinate ongoing cleaning and repairs. Ensure compliance with safety and sanitation regulations by following and enforcing SERVSafe regulations and current certification status for all staff. Quality Control & Consistency: Evaluate all food & drink menu items periodically to ensure quality and consistency - communicate with kitchen & bar to ensure problems are rectified and that product quality is always at a high level. Submit an accurate payroll on time each pay period. Assist Chef with developing and enacting seasonal menu changes. Assist Bar in developing and enacting seasonal menu changes. Coordinate marketing efforts with the available resources to ensure Brewery events are successful, well attended, safe & fun. Keep inventory areas stocked and organized, ordering all supplies for FOH (and certain BOH) items as needed. Ensure end of the month tracking is accurate and submitted promptly. Coordinate HR & Staffing Efforts, ensure progressive discipline is enacted through example and by managing other managers. SKILLS & EXPERIENCE High school diploma, GED, or equivalent. 3+ years of restaurant management experience. Prior experience working in a fast-paced restaurant environment. Fair, consistent, impartial, and ethical leader. Intermediate accounting and arithmetic skills. Strong leadership skills with a desire to grow your career with ASB. Excellent guest service and conflict resolution abilities. Ability to work evenings, weekends, and holidays. Able to respond quickly and competently and problem solve under pressure. Proven ability to meet deadlines in a dynamic environment. Ability to hold accountable a team in a compassionate fair, and consistent manner. Takes responsibility, inspires, and leads with integrity. Ability to provide superior guest experiences in demanding situations. Takes initiative, detail oriented with awareness of the larger picture. Lead staff by delegating and empowering with a positive attitude. Strong communication skills, with an emphasis on listening, empathy, and common sense. Ability to understand, audit and correct time records, labor, budget, and inventory reports. Food handler certification. Ability and desire to work in a fast-paced environment with a growing company. Passion for beer, enthusiastic about the process and a desire to learn. Bilingual in English and Spanish preferred. PHYSICAL & MENTAL REQUIREMENTS Able to stand, walk, and be on your feet for prolonged periods. Able to maneuver on uneven ground. Able to read and follow written English instructions. Able to regularly twist, turn, kneel, climb, stoop, bend, and occasionally crawl. Lift and carry supplies and equipment weighing up to 30+ pounds using appropriate techniques and tools. Able to safely navigate crowded spaces. Operate food preparation appliances and machinery. Able to tolerate exposure to extreme changes in temperature. Able perform daily repetitive hand movements as it pertains to food preparation. Able to work in indoor and outdoor environments with moderate noise and occasionally slippery floors. Able to comply with and enforce all health, safety, and personal hygiene policies and standards. PERKS & BENEFITS In addition to base salary, eligible for bonus plan based on predefined metrics and goals. Medical, dental, and vision insurance. 401k retirement plan with Company match. Paid time off. Discounts on food and beverage at our Monterey, Carmel, and Salinas locations. EQUAL OPPORTUNITY EMPLOYER Alvarado Street Brewery provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex, creed, gender, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition including genetic characteristics, sexual orientation, citizenship, pregnancy, childbirth and related conditions, military or veteran status, gender identity, gender expression, gender transitioning/transitioned, or any other consideration made unlawful by federal, state or local laws. #J-18808-Ljbffr