Telephone Operator

Job Title

*THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*

Duties include, but may not be limited to the following:

• Places and receives local, regular, and special long distance calls using government lines, commercial circuits, or other systems.
• Provides directory service assistance to callers by retrieving organizational information from computerized directory databases.
• Maintains records of all calls for computing charges; and provides primary or alternate routing service for high precedence calls.
• Prepares files for end of month reporting.
• Monitors vital circuits and emergency type calls such as those to security, the police, the fire department, and other departments; and monitors alarm systems and surrounding buildings and takes appropriate action upon receiving an alarm notification.
• Operates various paging systems (long range, in-house, overhead call).
• Makes routine and emergency broadcast announcements during environmental disasters or emergent medical situations.
• Issues and receives staff pagers in the absence of the assigned supervisor.
• Retrieves and updates relevant information in computerized databases using instructions and established guidelines pertaining to customer assistance, record keeping and call receiving, placing and monitoring.
• Performs other related duties as assigned.

Work Schedule: Full-Time; Monday through Friday; 8:00 am to 4:30 pm

Recruitment & Relocation Incentives: Not authorized.

Critical Skills Incentive (CSI): Not approved.