Technical Services Manager

Job Description

Under the general guidance of the Service Center General Manager, the Technical Services Manager will lead a team of people responsible for technical services, which may include Lab Pack, and/or HHW, and/or Onsite Project Management. They will ensure that the offsite management of retail and hazardous waste aligned to the service center meets or exceeds environmental health, safety, and regulatory compliance, DOT regulations, production, and waste management goals while operating in a productive and profitable manner. They will also be responsible for driving superior customer satisfaction with adherence to customer SLAs and KPIs, as well as account retention, at their service center. The Technical Services Manager should have an understanding of logistics, planning, and exceeding customers' expectations.

Primary Responsibilities (Essential Functions): The main duties and responsibilities.

Responsibilities (Essential Functions): The main duties and responsibilities.

Leadership & Strategy

· Provide support to the offsite services aligned to the service center by coaching and developing employees within their service center through continuous coaching and feedback on performance, and conduct performance appraisals for their direct reports, ensuring alignment with company goals and regulatory requirements.

· Makes recommendations on salary adjustments, promotions, transfers, and dismissals within their technical services teams in partnership with their Service Center General Manager and HR Business Partner.

· Participate in the recruitment and hiring of service center employees and drivers.

· Conducts regular meetings to keep their teams informed of current issues and events, procedural/operational changes, and new developments in the department and Company.

· Accountable to provide on-the-job training and instruction to ensure training compliance.

· Provide technical support to field staff and managers, assist in the deployment of technical training.

· As a continual learner, stay updated on regulations and industry developments.

Safety, Security, and Compliance

· Promotes Safety and Security initiatives across the technical services teams aligned to their service center.

· Enforces and monitors safety rules and practices to ensure a safe and healthy work environmental for the technical services teams aligned to their service center.

· Reports and responds to field service incidents; identifies the cause when accidents or incidents occur, reviews and amends procedures as necessary and communicates finding to employees and management as needed.

· Ensures all technical services employees are knowledgeable about any potential or known hazards and takes all necessary precautions. Conducts crew Safety Meetings.

· Provides and maintains compliance with personal protective equipment for their employees.

· Communicates and Trains safety protocols and compliance measures to ensure operational efficiency and regulatory adherence.

Route Management

· Keep informed about updates or changes in route management, pre-service, LTL/Bulk/FLT service execution, and post-service regulations and industry standards.

· Work closely with Service Manager to coordinate scheduling and transportation needs.

Technical Services Management

· Manage technical services, including Lab Pack, and/or HHW, and/or offsite management ensuring these programs meet customer needs and regulatory requirements.

· Work with management team to implement, update and develop standard work practices.

· Oversee completion of paperwork as appropriate, ensuring data is entered correctly in system including manifest and land disposal restriction forms.

· Prepare for service operations, ensuring all necessary resources and plans are in place.

· Execute technical services, ensuring efficient and compliant operations.

· Perform periodic audits and review of technical services, including onsite inspections at HHW events and onsite clients, and provide feedback to appropriate management group.

· Oversee post-service operations, ensuring proper handling and processing of collected waste.

· Provide input on supply inventory maintenance, ensuring availability and compliance with operational needs.

· Keep informed about updates in asset management regulations and industry standards.

· Stay updated on changes in 10-day management regulations and industry standards.

Performs other related duties and/or project work as required or requested.

Work Environment

· Required to wear company-provided personal protective equipment including eye protection, foot protection, hard hat, Tyvek coveralls, and respirator.

· Willingness and ability to travel via automobile, commercial airline and other public transportation as needed 25% or less of the time, including some weekend work.

· Willingness and ability to work in a hands-on manner to execute key initiatives and activities.

· Must be able to pass a DEA background check when relevant.

· Must be willing and able to abide by Clean Earth’s Core Values and Code of Conduct.

Qualifications:
Qualifications

Education, Experience and Skills:

Education

· High School Diploma required, Associate’s or Bachelor’s degree

· 40-hour HAZWOPER training completed and current, or ability to obtain.

Experience

· 3+ years of hazardous waste experience.

· 2+ years of proven leadership experience.

· Demonstrates knowledge and the ability to stay abreast of applicable regulations and codes as they apply to the waste industry and those specific to area of responsibility.

· General knowledge of RCRA and DOT regulations as it relates to the transportation and processing of waste is preferred.

Skills: (The skills listed are the abilities and knowledge required to perform the job effectively.)

· Ability to work independently using initiative and effective communication to solve challenges.

· Highly developed verbal and written communication skills including the ability to prepare and deliver presentations to large groups.

· Ability to lead and work through others, effective delegation skills.

· Proficient computer skills and familiarity with software applications including Microsoft Office products.

· Ability to analyze, draw conclusions and develop actionable improvements from complex data.

· Ability to plan and organize, experience in formal project management ideal.

· Proficiency in change management methodologies and practices is a plus.

· Proven ability to interact with customers and manage SLAs and relationships.

· Knowledge of lean management, Six Sigma, or other continuous improvement methodologies is a plus.

Additional Information

Benefits: Comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, tuition reimbursement, paid volunteering and more. In addition, commencing no later than January 1, 2027, benefits package will include participation in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law