SHIFT LEAD, KITCHEN

Kitchen Supervisor

Kitchen Supervisor is responsible for leading and maintaining smooth operation of all kitchen shifts. He/she will partner with the cafe management team to train, coach and evaluate BOH operations, ensuring that the cafe is in adherence with company policies, specs and procedures.

Basic functions of the Kitchen Supervisor include:

• Perform opening & closing duties for the kitchen
• Oversee shift-by-shift labor to achieve a cost-effective balance for smooth operation of the cafe
• Monitor food cost using established methods to meet goals
• Evaluate condition of equipment and conduct routine maintenance inspections to ensure smooth operation
• Ensure that assigned cleaning duties are completed by all staff prior to checking out after each shift
• Inspect and taste food to ensure freshness, flavor, recipe adherence and temperature (including line checks every shift)
• Train new staff members and coach all staff members to adhere to Hard Rock food quality and service standards
• Train and validate new staff members according to company training standards
• Perform shift expo duties (inside & outside) to ensure food is prepared according to spec and served in a timely manner
• Perform employee task such as preparation of all recipes to ensure quality of the product
• Maintain a safe environment for staff and guests, adhering to Hard Rock safety measures and checklists
• Ensure employees follow safety, sanitation and security procedures
• Provide Kitchen employees with verbal recognition, direction and support
• Communicate with Kitchen team to keep everyone informed of local, regional and corporate procedures
• Listen to comments, criticisms and feedback from employees to address any issues or suggestions with management
• Communicate with managers to evaluate work procedures, review standards, identify methods for increasing efficiency or effectiveness, and respond proactively to any needs that have arisen
• Communicate regularly with KM regarding issues and suggestions related to product, people and performance
• Fulfill all daily and weekly tasks according to assigned areas of responsibility

Qualifications:

• Performing duties which require bending & reaching
• Lifting & transporting containers, dish racks, and trashcans
• Maintaining a well-groomed appearance
• Following all uniform guidelines
• Practicing all safety & sanitation standards
• Recycling products, where possible
• Remaining calm in a hectic, fast-paced atmosphere
• Demonstrating a high level of organization, attention-to-detail and a sense of urgency
• Displaying a positive and outwardly friendly attitude toward guests and co-workers
• Maintaining HRC's 5 core Values and Mission Statement