General Operations Manager

General Operations Manager Brazosport Plumbing & Heating (BPH) Angleton, TX | Brazoria County Area Brazosport Plumbing & Heating (BPH) is a trusted leader in commercial, industrial, and residential plumbing services throughout Brazoria County. Our reputation is built on safety, operational excellence, strong leadership, and an unwavering commitment to customer satisfaction. We are growing — and we’re looking for a dynamic, results-driven General Operations Manager to help lead the next phase of our success. If you are an experienced operations leader who thrives in fast-paced environments, understands sales and service performance, and enjoys building strong teams, we want to hear from you. About the Role The General Manager (GM) is a key leadership position responsible for overseeing and coordinating all sales, service, and operational functions of the company. Reporting directly to ownership, the GM drives revenue growth, ensures operational excellence, maintains compliance, and fosters a culture of accountability and teamwork. This role plays a critical part in shaping strategy, strengthening performance, and supporting long-term company growth. What You’ll Do Leadership & Operations Provide overall leadership for sales, service, and field operations teams Set clear goals, expectations, and accountability standards Align sales commitments with operational capacity Promote a culture of safety, professionalism, and teamwork Sales & Business Development Oversee estimating, proposals, pricing, and customer relationships Drive revenue growth through new business and account expansion Monitor pipeline performance, close rates, and customer retention Improve forecasting accuracy and margin performance Service & Field Operations Oversee scheduling, dispatch, and project execution Ensure work is completed safely, on time, and to quality standards Resolve operational challenges efficiently Maintain compliance with all local, state, and federal regulations Financial & Administrative Oversight Manage budgets, labor utilization, and operational costs Track KPIs including revenue, gross margin, productivity, and rework Review reports and implement corrective action when needed Support billing, collections, and job costing processes Customer & Vendor Relations Maintain strong relationships with customers, vendors, and subcontractors Address escalated concerns professionally and promptly Represent BPH in the community and marketplace Team Development Hire, coach, and evaluate sales and service personnel Enforce safety standards and company policies Support employee growth, retention, and succession planning Fleet & Asset Oversight Ensure proper care and use of company vehicles and equipment Oversee inspections, maintenance, and safety compliance What We’re Looking For Minimum Qualifications 3+ years of leadership or management experience in plumbing, mechanical services, construction, or related industry Experience overseeing both sales and service operations Strong operational and scheduling knowledge Financial acumen with budget and KPI management experience Excellent communication and leadership skills Valid driver’s license with acceptable driving record Preferred Qualifications Plumbing, HVAC, or mechanical contracting background Knowledge of Texas plumbing regulations Experience with estimating and service management systems OSHA 10 certification Bilingual (English/Spanish) Experience leading growth-oriented service teams Work Environment Combination of office setting and active job sites Exposure to construction environments and varying weather during site visits Regular interaction with employees, customers, and vendors Compensation & Benefits Competitive salary (commensurate with experience) Health insurance Ongoing training and professional development Leadership opportunity with direct impact on company growth Pre-Employment Requirements Successful completion of pre-employment drug screening Background check (in accordance with applicable laws) Subject to random or reasonable-suspicion drug testing Ready to Lead? If you’re an experienced leader who values accountability, performance, and building strong teams — we’d love to connect with you. Apply online or submit your resume in person at: Brazosport Plumbing & Heating 101 John Drive Angleton, TX 77515 Join a company where leadership matters, performance is recognized, and growth is encouraged. #J-18808-Ljbffr Brazosport Plumbing & Heating