Business Operations Manager

The Business Operations Manager is responsible for leadingday-to-day operational and administrative functions while driving customersatisfaction, operational efficiency, and continual improvement across assignedbusiness units. This role partners closely with Operations, Sales, CustomerSupport, and Leadership teams to ensure consistent execution, strong customerretention, and alignment with company goals and core values. The Business Operations Manager plays a key role insupporting customer growth, improving internal processes, developing employees,and ensuring operational excellence across administrative, customer support,and business operations activities. Key Responsibilities Operations & Business Management Leadand support business operations teams by setting clear expectations,driving accountability, and promoting JM Test Systems’ core values. Plan,organize, and oversee operational and administrative activities to supportcompany objectives and customer satisfaction. Monitorworkflows, operational performance, and service execution to ensure workis completed accurately, efficiently, and on time. Supportimplementation of operational process improvements, policy updates, andorganizational initiatives. Partnercross-functionally with Operations, Sales, Calibration, ESL, Onsite, andCustomer Support teams to improve communication and execution. Overseeadministrative support functions including office operations, recordsmanagement, purchasing coordination, and facility-related supportactivities. Monitoroperational expenses, supplies, and support-related budgets whileidentifying opportunities for efficiency improvements. Analyzeoperational and customer performance metrics to support business decisionsand continuous improvement efforts. Customer Relations & Retention Overseequote and customer support activity across multiple service linesincluding Calibration, ESL Testing, Onsite Services, and Sales Support. Ensurecustomer requests, quotations, and follow-up activities are monitoredthrough completion to support customer retention and growth. Assistin identifying new business opportunities and supporting strategic growthinitiatives within target industries and customer accounts. Utilizecustomer feedback, retention data, and service metrics to identify trendsand improve customer experience. Supportresolution of customer concerns by partnering with internal teams to drivetimely communication and issue resolution. Prepareand present operational and customer activity updates during leadershipand operational meetings. Leadership & Team Development Supervise,coach, and develop administrative and operational support employees. Assistwith hiring, onboarding, training, scheduling, and performance managementactivities. Promotea positive, team-oriented culture focused on accountability,responsiveness, and continual improvement. Provideongoing feedback, support employee development, and help identify growthopportunities within the organization. Ensureemployees follow company policies, procedures, and safety expectations. Administrative & Operational Support Supportoffice operations including documentation, reporting, scheduling,procurement coordination, and work order processing. Maintainorganized work environments and ensure operational resources and suppliesare available as needed. Coordinatewith external vendors and business partners as required. Assistwith additional operational, administrative, or customer support duties asassigned. Qualifications Highschool diploma or GED required; associate’s or bachelor’s degree inBusiness, Operations, Management, or related field preferred. 3+years of leadership, supervisory, or operations management experiencepreferred. Experiencein customer service, business operations, industrial services, ortechnical service environments preferred. Strongorganizational, problem-solving, and decision‑making skills. Excellentcommunication and interpersonal skills with the ability to collaborateacross departments. Abilityto prioritize tasks, manage multiple responsibilities, and adapt in a fast-paced environment. Proficiencyin Microsoft Office Suite (Outlook, Excel, Word, Teams). Experiencewith ERP, CRM, or operational systems preferred (CalMapp, Sage, Bowler,RDB, or similar systems). Experiencewithin calibration, technical service, industrial, or field serviceindustries is a plus. Commitmentto safety, quality, customer service, and continuous improvement. Benefits JM Test Systems offers a competitive benefits packagedesigned to support our employees and their families, including: Medical,Dental, and Vision Insurance 401(k)with Company Match PaidTime Off and Paid Holidays LifeInsurance and Disability Coverage VoluntarySupplemental Benefits EmployeeAssistance Program (EAP) Opportunitiesfor Career Growth and Internal Advancement Benefits eligibility and offerings are subject to plan termsand company policy. #J-18808-Ljbffr