Office Assistant 2 (Customer Service) (NY HELPS)

Job Title

Duties Description

Duties of the position will include, but not be limited to:

• Answer main phone line for the Division of Shelter Oversight and Compliance (DSOC). Respond to inquiries regarding DSOC rules and regulations;
• Receive complaint/grievance calls, and either resolve the issue or transfer the call to the appropriate person/area for next level handling;
• Assist with typing inspection reports, addendums, and monthly reports;
• Respond to written communications from the public requesting information;
• Assist with issuing Operational Certificates for certified homeless shelters;
• Assist with setting up interviews, conference calls, meetings and other similar interactions;
• Enter data into a shared tracking data base;
• Fax/Copy/Scan materials as needed;
• Enter data into SMS.

Minimum Qualifications

NY HELPS: This title is part of the New York Hiring for Emergency Limited Placement Statewide program (NY HELPS). For the duration of the NY HELPS Program, candidates may be hired via a non-competitive appointment if they meet the below NY HELPS minimum qualifications. At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

NON-COMPETITIVE QUALIFICATIONS:

One year of experience where most work time is spent performing various communication tasks centered on customer service, and primarily, but not exclusively, deal with the general public.

COMPETITIVE QUALIFICATIONS:

Eligible for a lateral transfer or eligible for transfer under Section 70.1 of the Civil Service Law by having one year of permanent competitive service in an appropriate title. Information regarding transfer eligibility is available on the Civil Service Career Mobility Office website.

OR Reachable on the appropriate eligible list in Albany.

Additional Comments

A full-time, permanent appointment will be made. If certified by Civil Service, mandatory reemployment list candidates must be considered first for appointment to this title. Candidates must be legally authorized to work in the United States. Your resume must indicate how you meet the minimum qualifications for this position. Non-specific submissions may be disqualified from further consideration if the information you provide does not meet the minimum qualifications. Telecommuting up to 50% may be available in accordance with The Office of Temporary and Disability Assistance policy and can be discussed during the interview. Interested applicants should send an email with their resume to View email address on click.appcast.io and reference posting #26-111. NYS OTDA seeks to promote a diverse workforce that is a representation of the various cultures, voices, backgrounds, ideas, and talents of the citizens and communities that we serve. In alignment with New York State's Executive Orders 187 and 31, OTDA is committed to advancing diversity, equity, inclusion, and accessibility by fostering an inclusive workplace.