Online Community Coordinator

Overview

Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be. The Role:

This role oversees the community in an efficient and profitable manner through fostering an environment of satisfaction and well-being by residents and associates, consistent with the goals and objectives of the company and community owners. The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce.

~ An Aptitude for Connecting -

Must possess astrong sense for creating a sense of community, as well as the drive to go the extra mile to create a positive experience for all residents and staff. Your success and purpose are driven by the relationships that you build within your communities, including vendor partners and regulatory and social services partnerships. This includes adopting a collaborative approach to create consistently favorable circumstances that foster success and effectiveness for the Organization and the communities.

~ An Authentic Attitude -

Consistently demonstrate an open and professional attitude and approach when accessing and resolving resident and staff concerns. An Approach that is positive and Professional

- Consistently demonstrate an approach of active listening and understand that your participation and support are integral to the success of Avanath, ensuring that each resident and staff member feels seen, heard, and valued as you and the staff work to resolve challenges.

5-7 years of experience in the property management industry ~2+ years of experience as a community/property manager ~ Demonstrated ability to diffuse and respond to resident concerns, avoiding escalation. ~ Knowledge of LIHTC and Tax Credit qualifications required. ~ Familiarity and ability with Microsoft Office (Word, Excel, PowerPoint), internet, and email

Resident Relations + Customer Service Ensure a positive experience for the entire resident life-cycle - from move-in to move-out. Implement a system for providing all necessary services to residents, including the immediate acknowledgment and prompt action to correct complaints. Serve as advocate for residents by effectively communicating concerns to senior leadership. Function as a resource center for residents on all things that affect and may disturb their community-living experience. Responsible for all resident events and retention programs Refer residents as necessary to appropriate services and agencies that offer assistance. Maintain a secure, confidential file for each resident.

At all times, must understand the current financial health of the assigned community by regularly reviewing the community budget comparison. Produce financial growth or gains for the community through marketing and leasing new and turnover residential units, as well as additional lines of revenue. Manage and execute all budgets, rent rolls, projections, and occupancy goals. Prepare and produce monthly reports and financials in an accurate and timely fashion. Oversee large capital projects and communicate between multiple departments (when applicable)

Challenge all team members to achieve higher levels of performance by establishing and communicating immediate and long-term goals. Coordinate and oversee on-site operations, including budget implementation, compliance matters, vendor relationships, contractor workmanship, rent collections, accounts payable, etc., to ensure smooth operations of the property. Promote high-performing team execution through regular feedback, training, and development. Empower collaboration and inclusivity, building trust and transparency. Demonstrate effective communication skills and help ensure active communication with residents, community, agencies, owners, and team members. Regularly assess employee performance through on-the-spot feedback and the performance review process Recognize team members when performance has met or exceeded company expectations; manage poor performing team members by establishing clear expectations. Respond to any team member’s concern, maintenance condition, resident problem, breach of security, and/or emergency. Ensure the community's curb appeal is immaculate at all times.

Adherence to Property Management Rules, Regulations, and Guidelines Conduct all business in accordance with company policies and procedures, Fair Housing,

Americans with Disabilities Act,

and all other laws pertaining to the apartment industry. Meet compliance and eligibility requirements as established by the appropriate local, state, and/or federal agencies. Ensure proper procedures are followed as detailed in the employee and management handbooks. Respond to any potential housing violations and liability concerns regarding the community. Travel within the region and to other business offices and events via airline, train, and automobile. Repetitive use of the computer, keyboard, mouse, and phone. Reading, comprehending, writing, performing calculations, and communicating verbally. May work in an elevated site, may walk on uneven ground. Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays and more! Development – a commitment to creating opportunities to learn and expand your knowledge in the industry, from online training platforms to training classes to one-on-one coaching. Diversity & Inclusion Avanath Capital is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our human capital is the most valuable asset we have, and Diversity, equity, and inclusion (“DEI”) are at the very core of Avanath’s operating and investment philosophy. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. Our organization’s diversity initiatives include—but are not limited to—our practices and policies on recruitment and selection; professional development and training; and the ongoing development of a work environment built on the premise of gender and diversity equity that encourages and enforces: + Work/life balance through flexible work schedules to accommodate employees’ varying needs. + Employer and employee contributions to the communities we serve to promote a greater understanding and respect for diversity.