Customer Service Assistant

Donatech

Position Summary

The Customer Service Assistant 2 provides professional customer service and administrative support to internal and external customers. This position handles telephone inquiries, provides routine information, processes basic transactions, maintains customer service records, and performs a variety of general office support duties.

Job Duties & Responsibilities

Answer telephone calls and provide helpful, professional assistance to customers.
Respond to customer inquiries, requests, and complaints received by phone, email, written correspondence, or through the front desk.
Process routine transactions, including exemptions and extensions, according to established procedures.
Enter and maintain information in the customer service database.
Open, timestamp, sort, and distribute incoming mail.
File and distribute documents and records.
Operate photocopiers and standard office equipment.
Perform other related administrative duties as assigned.

Requirements & Qualifications

3-5 years of administrative experience in an office setting.
Previous experience answering and handling telephone calls professionally.
Excellent customer service skills.
Strong administrative and organizational skills.
Proficiency with Microsoft Word and Microsoft Excel.
Strong verbal and written communication skills.

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Vacancy posted 3 days ago

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