B2B iGaming Support Engineer - Incident & Root Cause
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GR8_TECH ищет специалиста поддержки B2B для независимой проверки и расследования сложных тикетов, используя логи сервера и инструменты мониторинга. Специалист будет воспроизводить проблемы в API и интеграциях, чтобы определить корень проблемы и корректно передать решение клиентам. Ключевые задачи включают координацию инцидентов, участие в звонках и своевременное обновление статуса, работу с бэклогом и обучение младших специалистов методам аналитики и анализа логов. #J-18808-Ljbffr HireHi
- ...TITLE: IT Support Engineer DEPARTMENT: Information Technology REPORTING TO: Manager, Corporate... ...delivers effective troubleshooting, root cause analysis, and timely resolution... ...as a key escalation point for complex incidents and service requests. This role combines...SuggestedFull timeTemporary workWork at officeRemote workFlexible hours
$150k - $200k
...evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the... ...’s Technology team, we encourage and support your professional development from... ...projectsTroubleshoot and resolve complex production incidents, lead root cause analysis, and implement durable...SuggestedWork experience placementWork at officeShift work- ...Senior Technical Support EngineerJoin us as a Senior Technical Support Engineer and help drive the resilience, scale, and efficiency... ...they impact end-users.Critical Incident Management: Take the reins... ...events. Lead post-incident root cause analyses (RCAs).Mentorship & Team...SuggestedImmediate start
$150k - $180k
...bringing together early‑stage engineers, product builders, and... ...The Role As a Technical Support Engineer, you will serve as... ...bridge, translating technical root causes into clear solutions for customers... ...expert for network-related incidents. Whether it’s a failed SIM...SuggestedWork at officeRemote workWork from homeHome office$70k - $90k
...Technical Support EngineerLumana helps organizations turn video into... ...impact.The Technical Support Engineer will ensure the reliability... ...system integrations.Identify root causes of system and network issues,... ...and network performance, lead incident response, and ensure high...SuggestedWork at officeLocal areaRemote workWork from homeHome officeFlexible hoursWeekend workAfternoon shift- ...time opportunity for a VIP/Executive IT Support Engineer for one of our leading clients in... ...phishing alerts, and security-related incidents to ensure uninterrupted executive communication. Rapid incident triage, root-cause analysis, and resolution; escalate to engineering...Full timeWork at officeRemote work
$84.9k - $188.1k
Senior VMware Virtualization Support Engineer Position Description CGI is seeking a Senior... ...support, platform maintenance, incident management, and continuous improvement... ...Perform advanced troubleshooting and root cause analysis for compute, storage, networking...Local areaDay shift- ...hypotheses, follow the evidence to root cause Use observability... ...to resolution, across the support → engineering escalation chain Communicate... ...coverage for high-severity incidents (evenings, weekends),... ...experience supporting enterprise (B2B) customers, ideally in a...Full timeImmediate startWeekend workAfternoon shift
$99k - $132k
...-performance experience. This team supports the infrastructure that powers the... ...closely with the internal and customer engineering teams, offering valuable insights... ...customer issues and high-priority incidents, identifying root causes and escalating when necessary. Develop...Permanent employmentFull timeTemporary workCasual workWork at officeRemote workFlexible hours$100k - $120k
Technical Support EngineerShield is a global startup, with offices... ...experienced Technical Support Engineer with strong application and... ...escalation point for complex incidents and infrastructure issues.Respond... ...-level troubleshooting and root cause analysis skills for complex...Worldwide- ...technology solutions, services, and support for high-density properties.... ...The Senior NEC Support Engineer is the senior technical escalation... ...through resolution, performs root-cause analysis, provides remote and... ...for recurring or high-impact incidents and document corrective...Remote jobFull timeTemporary workFlexible hours
$135k - $150k
...DevOps, Data, and Software Engineering, servicing an array of noteworthy... ...Murex Technical Production Support Analyst to support the... ...workflow failures, and system incidents. The ideal candidate will bring... ...triage, impact assessment, root cause analysis, and follow-up...Full timeTemporary workFlexible hours$125k - $208.4k
...accelerate drug development and support the entire treatment journey... ..., enhancements and other incident types in JiraReporting and... ...management, compliance, security, engineering and others as neededTake... ...replicate and determine the root cause and impactTest, validated,...Full timeWork at officeRemote workWork from homeWeekend work- ...4×7 global business where we support core capabilities in asset management... ...hands‑on Production Support Engineer (SRE), you will be empowered... ...they impact trading. Incident management: Respond to,... ...incidents and conduct thorough root‑cause analysis and follow‑up. Coordination...Permanent employmentWork at officeWork from homeWorldwide
- ...seeking a proactive and skilled Production Support Engineer to join our IT operations team. In... ...for overseeing and managing incidents related to our engineering and production... ...server logs using tools like Datadog. Root Cause Analysis (RCA): Lead post-incident write...
$100k - $150k
...evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the... ...s Technology team, we encourage and support your professional development from... ...servicesRespond to network incidents, perform root cause analysis, and drive timely resolution...Work experience placement- Customer Support EngineerReports To: Regional Support ManagerPosition... ...SummaryThe Customer Support Engineer is responsible for providing... ...Support & Incident Management•Deliver exceptional... ...recovery assistance and perform root cause analysis (RCA).•Coordinate with...
$170k - $225k
Treasury Application Support EngineerA Career with Point72's Technology... ...’s IT infrastructure and engineering capabilities, positioning us... ...with urgency by diagnosing root causes, coordinating fixes, and... ...support business continuity, incident response, and reliable service...Work experience placement- RateHawk is seeking a Technical Support Specialist to assist internal teams such as account managers, commercial and operations. You will diagnose issues, dig into the system to understand root causes, and implement fixes to keep workflows smooth. The role demands strong...Remote job
$133.1k - $181k
As a technical support leader for the Amazon Demand Side Platform (DSP) Troubleshooting... ...into actionable workstreams that multiple engineers can run in parallel, and you interface... ...operations and business partners to determine root cause. You manage organization-wide outages...Flexible hours- ...Time$90k - $120kJob Title: IT Engineer, Workplace TechnologyLocation:... ...with a second office floor to support accelerating business growth.As... ...recurring issues at the root, and build an exceptional user... ...incoming requests and implement root-cause fixes to prevent recurring...Full timeFor contractorsWork at officeLocal area
- Role Senior Product Support Engineer Location Remote The Senior Product Support Engineer provides... ...complex customer issues, performing root cause analysis, handling escalations,... ...products and technologies. Manage technical incidents, escalations, and defect...Remote work
- ...advanced technical resource within the IT support team, responsible for resolving... ...vendors, and senior IT staff to identify root causes, implement long-term solutions, and improve... ...reduce support volume. Accurately record incidents, troubleshooting steps, resolutions, asset...For contractorsLocal areaRemote workWeekend workAfternoon shiftEarly shift
- ...Technical Support EngineerIn This Role, Your Responsibilities Will Be:Technical Support and... ...with R&D, Manufacturing, Services Engineering, Logistics, Calibration providers, and other internal teams to identify root causes, workarounds, and sustainable resolutions...Work at officeRemote workFlexible hours
$120k - $140k
...Technical Support EngineerWelcome to GlideGlide is the operating system that community... ...dozens more integrating. Our team brings engineering, product, and growth experience from... ...financial institution, drive it to a real root cause across the frontend, backend, and a...Work at office3 days per week$80k - $90k
...FIS? A DAY IN THE LIFE: The Production Support Engineering team plays a key role at FIS® Amount™... ...Support, Production Support Analyst, Incident Manager, Incident Coordinator, IT Major... ...bridge, if required. Emphasize performing root cause analysis (RCA), documentation, and...Work at officeRemote workFlexible hoursNight shiftWeekend workDay shift- ...scale PI environment of 1.5M+ tags that supports 24x7 critical operations across our Electric... ...infrastructure issues, determine root causes, and implement corrective actions, always... ...Follow ITIL practices and use ServiceNow for incident, problem, and change management What...Full timeRemote workMonday to Friday
$95k - $130k
...is hiring a Technical Support Specialist to investigate... ...our products, and our engineering teams. Nuanced... ...to the right ownersOwn Incidents and ReconciliationParticipate... ...retrospective to find root causes and drive changes that... ...technical roles at B2B SaaS companies, in functions...Local area- ...hospitality brands. We are seeking a Tech Support Specialist to provide first-level and... ...Diagnose software issues and determine root cause Escalate complex issues to development or engineering teams Track and document incidents and solutions in the ticketing system...Full timeRemote workShift work
- ...serve a mission that matters. Our teams support the federal government's most critical national... ...to service desk personnel, manage incident and request workflows, and ensure secure... ...in incidents and requests, identifying root causes and implementing improvements. Enforce...Contract workWork experience placementLocal areaFlexible hours
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