Technical Support Specialist
Full-time
MS Shift, Inc.
MS Shift is a fast-growing enterprise SaaS platform powering security and operations for global hospitality brands. We are seeking a Tech Support Specialist to provide first-level and second-level support to our global hotel clients. This role will troubleshoot technical issues, assist with system configurations, and work closely with development and QA teams to ensure smooth operation of the MS Shift platform. You will interact directly with hotel security teams, operations managers, and IT departments to resolve technical issues and maintain high client satisfaction.
Key Responsibilities
Customer Technical Support
- Provide Level 1 & Level 2 technical support via email, ticketing system, and remote sessions
- Troubleshoot issues related to the MS Shift platform, including user access, system configuration, and data synchronization
- Assist hotel teams with system setup, onboarding, and troubleshooting
Issue Resolution
- Diagnose software issues and determine root cause
- Escalate complex issues to development or engineering teams
- Track and document incidents and solutions in the ticketing system
Client Communication
- Provide clear and professional updates to clients regarding issue status
- Work with Directors of Security and IT teams at major hotel brands
- Ensure strong customer satisfaction and timely resolution
Internal Collaboration
- Work closely with Development and QA teams to identify bugs and product improvements
- Participate in product testing and feedback for new releases
Qualifications
Required
- 5+ years experience in Technical Support or Help Desk
- Bachelor’s Degree (BSc) in Computer Science, Information Technology, or related field
- Experience supporting SaaS platforms
- Strong troubleshooting and problem-solving skills
- Experience with:
- Windows environments
- Web-based applications
- Mobile applications
- Excellent communication skills
Preferred
- Experience with SQL / databases
- Experience with API integrations
- Experience with Azure or cloud environments
- Experience supporting hospitality or enterprise clients
Technical Skills
- Ticketing systems (Zendesk, Freshdesk, Jira, etc.)
- Remote support tools
- Basic SQL queries
- SaaS troubleshooting
- User access and permissions management
- Mobile device support (Android / iOS)
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Technical Support Specialist in New York, NY vacancy
$95k - $130k
...must be comfortable working standard business hours aligned with the Pacific Time Zone.OVERVIEWModern Treasury is hiring a Technical Support Specialist to investigate, triage, and resolve issues for the customers running payments on our platform.This role reports to the...SuggestedLocal areaModern Treasury
New York, NY2 days ago- ...A global financial firm with a strong track record of helping people grow internally has an opportunity for a Technical Support professional to join an engaged team where good work gets noticed and rewarded. Several members of this team have been promoted over the past...SuggestedWork at office
Infusive Solutions, Inc.
New York, NY11 hours ago $27.47 - $38.3 per hour
...Technical Support Specialist IPay Range: $27.47 - 38.30Department: IT Reports to: Manager, Technical Support Location: Hybrid, NYC Area Schedule: Full-time; 10am - 6pm Monday - FridayVibrant Emotional Health's groundbreaking solutions have delivered high quality services...SuggestedExtra incomeFull timeWork at officeLocal areaShift workVibrant Emotional Health
New York, NY2 days ago- ...data-driven decision-making, streamlined processes, and hands-on support to drive faster, smarter, and sustainable growth. Role Description This is a full-time remote role for a Technical Support Specialist at MANSTRACON. The Technical Support Specialist will be...SuggestedFull timeRemote work
MANSTRACON
New York, NY17 hours ago $22.4 - $28 per hour
...and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead... ...seeking an enthusiastic and service-oriented Associate Technical Support Specialist to join our end-user support organization. This role is ideal...SuggestedTemporary workLocal areaRemote workWorldwide- ...Description Job Description Job Summary: We are seeking a skilled Bilingual (Korean/English) IT Technician to provide hands-on technical support to both office staff and retail store teams. The ideal candidate will manage IT equipment, troubleshoot hardware and software...Work at officeRemote work
Macpower Digital Assets Edge Private Limited
New York, NY2 days ago - ...Source Inc. Hiring for Fortune 500 Engineering, Energy, Chemicals, Airline, Manufacturing and Industrial Clients Job Title: Technical Support Specialist (Contact Center ) Duration: 6 months (Possible Extension) Location: 100% Remote (USA) Positions Available: 30 Training...Full timeContract workRemote workMonday to FridayFlexible hours
$1,000 - $1,401 per month
The HSI Systems Advanced Technical Support Specialist provides advanced technical support to customers across HSI's software solutions. This role serves as a platform subject matter expert, helping customers and internal teams resolve complex technical, configuration,...Remote work- ...We hire builders who thrive on complex technical challenges, hold themselves to a high bar... ...is the right place. About the role Our Support team is at the heart of Attio’s customer... ...care, and quality. As a Technical Support Specialist, you’ll be the trusted voice of Attio to...Local area
- ...fortune 100 contracts within the financial, pharmaceutical and computing industry, is seeking an Audio/Visual/IT Technical Specialist for on-site support. Must have great customer service with emphasis supporting the corporate work sector. Additionally, comprehensive...Full timeTemporary work
A-V Services, Inc.
New York, NY3 days ago - As a Technical Support Specialist, you’ll be a customer-facing member of our Tier 2 support team, handling product issues that require deeper troubleshooting or coordination beyond frontline support. You’ll use company's procedures and diagnostic tools to investigate...Permanent employmentRemote work
- ...Full-time NYC Qualifications ~7+ years of IT support experience, including 3–5+ years providing executive/VIP support in a mid... ...and secure collaboration. ~ Microsoft, ITIL, or other relevant technical certifications are preferred. Must-have / non-...Full time
Perennial Resources International
New York, NY1 day ago $18 - $20 per hour
...improves employee morale, and enhances overall operational efficiency. Your Role on Our Team: As a valued member of our Technical Support team, you will play a pivotal role in delivering exceptional customer support and promoting product knowledge for our diverse...Hourly payFull timeToonimo
New York, NY11 hours ago- Serve as the primary Helpdesk point of intake by answering incoming IT support calls, emails, ServiceNow tickets, and other support requests; provide timely, professional, and customer-service-focused assistance; and ensure each request is addressed directly or escalated...Full timeWork at officeRemote workDay shiftAfternoon shift
Robert Half
New York, NY23 hours ago - ...Seeking a highly motivated, customer-service-focused IT Support Analyst for a permanent role. This position is ideal for a technology professional with strong customer service skills, Helpdesk exposure, or at least one year of professional IT support experience, who brings...Permanent employmentFull timeWork at officeRemote workDay shiftAfternoon shift
Syntagma Group
New York, NY23 hours ago $70 - $85 per hour
...Technical Business Analyst, Fundraising (Long-Term Consulting) · New York, NY (Dallas, TX possible) · $70–$85/hour · Hybrid Our client... ...Technical Business Analyst on a long-term consulting basis to support its fundraising and capital formation team. Responsibilities...Atlas Search
New York, NY6 hours ago- ...monitor, always available, and ready to take action. Power better support, sales, and operations – with way less effort. Our founders,... ...Regal to build a world-class support experience with our growing Technical Support team! In this role, you’ll respond to and resolve...InternshipWork at officeFlexible hours
Regal
New York, NY13 days ago $120k - $150k
...Trading Systems Support Engineer, FIX Protocol New York, NY (Onsite) | Direct Hire A global broker dealer with a growing New York trading technology team is looking for two Trading Systems Support Engineers to join their front to back office trading desk. This is a...Full timeWork at officeAbacus Group, LLC
New York, NY11 hours ago$155k - $215k
...the future of our communities. This is a Technical Business Analyst position at the Vice... ...operates within Agile delivery teams and supports enterprise GRC platforms, data flows,... ...centralized body of testing with subject matter specialists that are mobilized to execute testing,...Temporary workMorgan Stanley
New York, NY1 day ago- Are you a skilled Technical Business Analyst looking for your next challenge? Join a dynamic, fast-paced environment where you'll be critical in managing and coordinating data across diverse projects. This position offers an opportunity to work closely with senior leadership...
Consortia
New York, NY1 day ago - Technical Business Analyst, Point72A Career with Point72's Trade Research TeamPoint72’s Trade Research team supports the firm’s trading activity by delivering research, market data, and day-to-day support that help quantitative researchers and portfolio managers make informed...
Point72
New York, NY11 hours ago - ...About the Role As a Product Support Specialist, you’ll be the first line of expert support for Xtremepush customers across the Asia-Pacific region. You’ll provide technical support, troubleshoot issues and help customers get the most from the Xtremepush platform. You’...Remote workMonday to FridayRotating shift
Xtremepush
New York, NY1 day ago - ...Applications & Master Data Analyst to serve as the first line of support for the company’s Oracle Fusion Cloud ERP and Oracle Enterprise... ...mindset, with the ability to explain system issues to non-technical users. Preferred: Experience with Oracle EPM Cloud (FCCS...Full timeWorldwide
New Fortress Energy
New York, NY3 days ago - ? Critical Requirements ~ W2 only — no C2C or 1099 ~8 to 13 years of experience working in Fixed Income products or domain ~ ITIL knowledge required ~ SQL proficiency required Qualifications & Domain Experience Fixed Income Domain Deep...Full time
Sharp Decisions
New York, NY1 day ago - Pearson is hiring an OnVUE Technical Support Coordinator (Advanced Associate) for its US-based operations. The role focuses on live troubleshooting and post-issue research within the Pearson VUE case management system while delivering first-class customer service to test...Full timeRelocation packageShift workAfternoon shift
- PBS Systems is seeking a Technical Support Specialist for our DIP division. This fully remote role accepts candidates from anywhere in the USA and focuses on delivering timely technical assistance, troubleshooting, and customer-focused support via email, SMS, and phone...Remote job
$60.1k - $107.69k
Job Requisition ID 26WD101523 Position Overview We are looking for a Senior Technical Support Specialist with strong experience in plastic injection molding and simulation to help customers solve complex engineering challenges using Autodesk Moldflow. In this role, you...- Pure Storage is seeking a Customer Services Specialist (Remote) to be the first point of contact for our Technical Support team. You will route inbound inquiries to engineers, manage ticket lifecycles, and provide world-class updates to global customers during critical...Remote job
- Act as second-level support for technical investigations across Aircall's platform. Troubleshoot integrations, APIs, messaging, call configuration, analytics, and AI-powered features. What You Will Do: Lead live troubleshooting sessions and explain complex technical findings...Remote jobWorldwide
- remoting.work is seeking a Technical Support Specialist to diagnose and resolve technical issues for users across US time zones. The role is remote, based at a secure facility, with emphasis on thorough documentation and a structured, asynchronous work style. You will...Remote job
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Technical Support Specialist. Be the first to apply!
Related searches
- end user support technician New York, NY
- support analyst New York, NY
- technical support associate New York, NY
- remote support technician New York, NY
- senior technical associate New York, NY
- service desk assistant New York, NY
- help desk administrator New York, NY
- technical support representative New York, NY
- product support analyst New York, NY
- technical data analyst New York, NY