Technical Support Specialist
Full-time
MS Shift, Inc.
MS Shift is a fast-growing enterprise SaaS platform powering security and operations for global hospitality brands. We are seeking a Tech Support Specialist to provide first-level and second-level support to our global hotel clients. This role will troubleshoot technical issues, assist with system configurations, and work closely with development and QA teams to ensure smooth operation of the MS Shift platform. You will interact directly with hotel security teams, operations managers, and IT departments to resolve technical issues and maintain high client satisfaction.
Key Responsibilities
Customer Technical Support
- Provide Level 1 & Level 2 technical support via email, ticketing system, and remote sessions
- Troubleshoot issues related to the MS Shift platform, including user access, system configuration, and data synchronization
- Assist hotel teams with system setup, onboarding, and troubleshooting
Issue Resolution
- Diagnose software issues and determine root cause
- Escalate complex issues to development or engineering teams
- Track and document incidents and solutions in the ticketing system
Client Communication
- Provide clear and professional updates to clients regarding issue status
- Work with Directors of Security and IT teams at major hotel brands
- Ensure strong customer satisfaction and timely resolution
Internal Collaboration
- Work closely with Development and QA teams to identify bugs and product improvements
- Participate in product testing and feedback for new releases
Qualifications
Required
- 5+ years experience in Technical Support or Help Desk
- Bachelor’s Degree (BSc) in Computer Science, Information Technology, or related field
- Experience supporting SaaS platforms
- Strong troubleshooting and problem-solving skills
- Experience with:
- Windows environments
- Web-based applications
- Mobile applications
- Excellent communication skills
Preferred
- Experience with SQL / databases
- Experience with API integrations
- Experience with Azure or cloud environments
- Experience supporting hospitality or enterprise clients
Technical Skills
- Ticketing systems (Zendesk, Freshdesk, Jira, etc.)
- Remote support tools
- Basic SQL queries
- SaaS troubleshooting
- User access and permissions management
- Mobile device support (Android / iOS)
Vacancy posted 12 hours ago
Similar jobs that could be interesting for youBased on the Technical Support Specialist in New York, NY vacancy
$95k - $130k
...must be comfortable working standard business hours aligned with the Pacific Time Zone.OVERVIEWModern Treasury is hiring a Technical Support Specialist to investigate, triage, and resolve issues for the customers running payments on our platform.This role reports to the...SuggestedLocal areaModern Treasury
New York, NY19 hours ago- ...more details about this job. We are looking for a hands‑on IT Support Specialist to support daily IT operations across our New Jersey and... ...issues efficiently What We’re Looking For Basic IT support or technical experience (internships or part‑time experience welcome) Familiarity...SuggestedPart timeInternshipWork at office
- ...Technical Support SpecialistThe Technical Support Specialist supports the University's technology environment by diagnosing and resolving end-user issues remotely and on-site. This role provides Tier 1 and Tier 2 support for faculty, staff, and students, including classroom...SuggestedWork at officeLocal areaRemote workWorldwideAfternoon shift
Yeshiva University
New York, NY1 hour ago - ...Job Description Job Description The Specialist, Technical Support provides day-to-day technical support to the Information Systems department. Essential Duties and Responsibilities Typical responsibilities include, but are not limited to, the following: Install...Suggested
RennerBrown Staffing
New York, NY13 days ago $22 - $24 per hour
...Job Description Job Description The Technical Support and Hardware Specialist provides a broad range of technical support services to the St. Lawrence University campus community. This position is highly customer-focused and requires exceptional communication, problem...SuggestedHourly payFull timePart timeLocal areaRemote workWork from homeHome officeAfternoon shiftCampusWorks, Inc.
New York, NY28 days ago- ...Role - Technical Support Specialist Location - New York, NY /Santa Clara, CA (onsite Job type- Full Time Employment Exp8 - 10 years of experience Job Description Must Have Technical/Functional Skills Linux systems Command-line...Full timeRemote work
vaaridatech
New York, NY14 days ago - ...an impact and want the excitement of being on a team that wins. Job Description Job Summary: The Product Support Specialist role for the US Raymarine Technical Support department is mainly responsible for fielding calls, CRM cases, and providing in-person support and...Permanent employmentWork at officeLocal areaRemote workWorldwide
$60k - $70k
" About the Role We are seeking an experienced Technical Support Specialist to lead and continuously develop our technical support and customer service infrastructure for autonomous robotic systems. This role is critical to ensuring machine uptime, customer satisfaction...Remote work$23.37 - $36.19 per hour
...Hours 40 Position Summary Under general supervision, provides support of desktop computer systems and other technology-based systems... ...University staff, faculty and students. Desktop support provides technical support for computer operating systems, software, hardware and...Hourly payWork experience placementWork at office- ...Source Inc. Hiring for Fortune 500 Engineering, Energy, Chemicals, Airline, Manufacturing and Industrial Clients Job Title: Technical Support Specialist (Contact Center ) Duration: 6 months (Possible Extension) Location: 100% Remote (USA) Positions Available: 30 Training...Full timeContract workRemote workMonday to FridayFlexible hours
$80k - $82k
Overview Join a leading global law firm with a presence in 27 key business centers worldwide. They are seeking a Technical Support Specialist to provide office-based technology setup and support in their New York office. Collaborate with local and global teams to ensure...Work at officeLocal areaWorldwideFlexible hours$19 - $20 per hour
Job Title: Technical Support Specialist I Department: Mobility Managed Services Reports To: Technical Support Specialist Operations Manager About Amplix Amplix is a leading technology advisory firm that helps organizations accelerate business transformation through innovative...Work at officeLocal areaRemote workFlexible hours- Vertical Edge is hiring a Project Manager in New York, USA. The role requires overseeing projects, ensuring they stay within deadlines and budget. The position demands strong communication and team management skills, as well as the ability to handle multiple projects simultaneously...Hourly pay
- Position Summary Technical Support Specialist (Tier 1 Service Support) role that serves as the first point of contact for customer service tickets, qualifications should be balanced between technical aptitude, customer service skills, and troubleshooting methodology. Key...Work at officeRemote work
- MS SHIFT is a fast-moving company seeking a team player to join our growing team. Working as part of a professional technical support team, you will provide technical support to our high-end clients by performing question diagnosis and guiding users through step-by-step...Remote workFlexible hoursShift work
$58.5k - $93.6k
...makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create... ...runs the world. This position reports to: Technical Support Team Lead As a Variable Frequency Drive (VFD) Support Specialist, you will be responsible for providing...Hourly payTemporary workLocal areaRemote workMonday to Friday- ...data-driven decision-making, streamlined processes, and hands-on support to drive faster, smarter, and sustainable growth. Role Description This is a full-time remote role for a Technical Support Specialist at MANSTRACON. The Technical Support Specialist will be...Full timeRemote work
- ...community of the brightest and most creative technical and marketing minds, united by a shared... ..., reduce environmental impact, and support the infrastructure our communities depend... ...The Technical Support & Field Service Specialist is responsible for successfully resolving...Work at officeLocal area
- ...Infinity Software, part of Aquila, is seeking a Customer Support Specialist to serve a portfolio of 20 to 40 clients across the United States and Canada. This full-time, remote role requires strong communication and problem-solving to deliver excellent service. You will...Full timeRemote work
Remote Jobs
New York, NY3 days ago - ...Pure Storage is seeking a Customer Services Specialist (Remote) to be the first point of contact for our Technical Support team. You will route inbound inquiries to engineers, manage ticket lifecycles, and provide world-class updates to global customers during critical...Remote work
Pure Storage
New York, NY2 days ago - ...Full-time NYC Qualifications ~7+ years of IT support experience, including 3–5+ years providing executive/VIP support in a mid... ...and secure collaboration. ~ Microsoft, ITIL, or other relevant technical certifications are preferred. Must-have / non-...Full time
Perennial Resources International
New York, NY4 days ago $18 - $20 per hour
...improves employee morale, and enhances overall operational efficiency. Your Role on Our Team: As a valued member of our Technical Support team, you will play a pivotal role in delivering exceptional customer support and promoting product knowledge for our diverse...Hourly payFull timeToonimo
New York, NY3 days ago- ...Agency Support Analyst To provide Level I technical support in a call center environment for up to 2,400 end-users. To provide proactive communication to all appropriate parties regarding online production system issues and outages. To provide problem analysis,...Work at officeImmediate start
Michigan Farm Bureau
New York, NY5 days ago - ...personalized offer.Find me a jobWe are seeking an experienced Senior Calypso Business Analyst to join a dynamic technology team supporting front-to-back capital markets processes. This role will act as a key liaison between business stakeholders and technology teams,...
EPAM Systems
New York, NY2 days ago $50 per hour
...intuitive trading technology solutions.We are now looking for a Technical Business Analyst to join our team — someone who can bridge the... ...stakeholders to drive clarity, alignment, and sound decision-making.Support delivery, implementation, and release processes, ensuring...Temporary workLocal areaTrial periodFlexible hoursAdaptive Financial Consulting
New York, NY19 hours ago$155k - $215k
...the future of our communities. This is a Technical Business Analyst position at the Vice... ...operates within Agile delivery teams and supports enterprise GRC platforms, data flows,... ...centralized body of testing with subject matter specialists that are mobilized to execute testing,...Temporary workMorgan Stanley
New York, NY4 days ago- Are you a skilled Technical Business Analyst looking for your next challenge? Join a dynamic, fast-paced environment where you'll be critical in managing and coordinating data across diverse projects. This position offers an opportunity to work closely with senior leadership...
Consortia
New York, NY4 days ago - ...Technical Business Analyst New York, NY | Onsite 4 Days per Week | Contract-to-Hire We’re seeking an experienced Technical Business Analyst to support a high-visibility product initiative within the financial services industry. This individual will serve as a key...Contract work
IntePros
New York, NY1 day ago - ...investment management firm is seeking a driven and detail-oriented Technical Business Analyst to join its fundraising team. The ideal... ...and will play a key role in optimizing business processes and supporting data-driven decision-making for the firm's fundraising activities...Full time
Atlas Search
New York, NY4 days ago - ...Our client, a global investment management firm, is seeking an experienced Technical Business Analyst to support technology and operational initiatives across its asset management platform. This role partners closely with Operations, Finance, and Technology teams to...Full time
Atlas Search
New York, NY2 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Technical Support Specialist. Be the first to apply!
Related searches
- application support technician New York, NY
- junior IT service management analyst New York, NY
- infrastructure support analyst New York, NY
- operations support technician New York, NY
- technical solutions specialist New York, NY
- help desk technical support New York, NY
- desktop support analyst New York, NY
- it technical specialist New York, NY
- customer support technician New York, NY
- technical support representative New York, NY