Executive Technical Support Specialist

Full-time

NYC

Qualifications

• 7+ years of IT support experience, including 3–5+ years providing executive/VIP support in a mid-to-large organization preferred, but open to 3-5 years of direct executive/VIP support experience and service orientation.
• Strong knowledge of Windows, macOS, iOS/Android, Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive, and Microsoft Intune.
• Experience supporting conference room technologies, AV systems, Teams Rooms, Zoom Rooms, and executive presentations.
• Working knowledge of networking fundamentals (Wi-Fi, VPN), hardware, peripherals, and endpoint device management.
• Understanding of cybersecurity best practices, including MFA, Conditional Access, endpoint protection, encryption, phishing prevention, and secure collaboration.
• Microsoft, ITIL, or other relevant technical certifications are preferred.

Must-have / non-negotiable

• Strong executive/VIP support experience and a true white-glove service mindset
• Excellent communication and interpersonal skills
• Professional, patient, discreet and comfortable working directly with senior executives
• Strong general Windows, mobile device, Outlook/Microsoft 365 and end-user troubleshooting experience
• Comfortable supporting executive meetings, conference rooms and presentations
• Strong problem-solving skills and, most importantly, ownership — if they don't know the answer, they stay with the issue and bring in the right resources until it is resolved
• Collaborative team player
• Ability to be onsite in NYC four days per week and responsive when executive needs arise

Preferred / nice-to-have

• Intune, Exchange Online, SharePoint and OneDrive experience
• Teams Rooms / Zoom Rooms and specific AV platforms such as Poly, Logitech or Crestron
• Networking/VPN and endpoint-management experience
• Microsoft, ITIL or similar certifications
• Broader cybersecurity knowledge