Bilingual Front Office Clerk - School-Based Health

Bilingual Front Office Clerk - School-Based Health

Are you ready to step into a role where your contributions truly make a difference? At Legacy Community Health, we invite you to join our family as a Bilingual School-Based Health Front Desk Clerk. In this heartwarming position, you'll be the friendly face and welcoming voice of our school-based health clinics, ensuring our young patients receive the care they deserve.

Schedule: Monday-Thursday (7AM-4:15PM) | Friday (7AM-3:15PM) | Hybrid

Role Highlights: Be the first point of contact for incoming calls and patient registration, providing a warm and efficient experience.

Work Environment: Thrive in a supportive and collaborative atmosphere focused on community well-being.

Impact: Contribute to the health and wellness of our community's children, ensuring they have access to essential healthcare services.

Growth Opportunities: Benefit from mentorship and personal development as you grow with us.

Key Responsibilities:

• Answer incoming calls from assigned phone lines and manage appointment requests.
• Review charts for HCN consent and SBH intake forms, ensuring compliance and accuracy.
• Contact parents to obtain verbal consent and guide them on necessary forms for new patients.
• Confirm appointments by reviewing demographics and obtaining health history.
• Schedule appointments with eligibility when there is a change in insurance.
• Scan SBH intake, HCN verbal consents, and insurance information into EPIC.
• Manage myChart access for parents, updating communication settings as needed.
• Flag billing for same-day appointments or registration errors.
• Confirm patient arrivals and follow up with school/parents if patients do not arrive.
• Contact parents for consent on same-day appointments referred by school nurses.
• Engage parents for upcoming birthday lists, weight, and asthma follow-ups.
• Assist with administrative tasks to ensure the smooth operation of school-based clinics.
• Participate in performance improvement activities and reviews.
• Perform other duties as assigned to support the team and community health goals.

Minimum Qualifications:

• High School Diploma or equivalent.
• Pleasant, professional, and articulate phone voice.
• Ability to multi-task and handle many incoming calls at once.
• Efficient and accurate data-entry skills.
• Computer literacy and multi-line phone or switchboard experience. If no experience, the prospective receptionist must be able to learn it quickly.
• Basic knowledge such as basic math, alphabetical or numerical filing may also be required.
• Bilingual in English/Spanish required.

About Legacy Community Health:

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to healthevery day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a jobthey want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our missionDriving healthy change in our communitiesguides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy changewithin ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.