Hotel Night Auditor

Overview We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is crucial in creating a positive experience for our guests, whether they are checking in, checking out, or seeking assistance during their stay. If you have a passion for hospitality and enjoy working in a dynamic environment, we encourage you to apply. Responsibilities Greet guests upon arrival and provide a warm welcome. Manage the check-in and check-out processes efficiently. Handle reservations and cancellations while maintaining accurate records. Respond to guest inquiries and resolve issues promptly with professionalism. Conduct night audits as required, ensuring all financial transactions are accurate. Operate phone systems effectively, demonstrating excellent phone etiquette. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction. Maintain the front desk area in an organized and welcoming manner. Assist with administrative tasks as needed to support hotel operations. Requirements Proven experience in a front desk or customer service role within the hospitality industry is preferred. Familiarity with night audit procedures is a plus. Strong communication skills, both verbal and written, with an emphasis on phone etiquette. Ability to multitask and manage time effectively in a fast-paced environment. Bilingual or multilingual skills are highly desirable to assist diverse guests. A background in hospitality management is beneficial but not mandatory. Must possess a friendly demeanor and a commitment to providing excellent service. Flexibility to work various shifts, including nights and weekends as needed. Join us as we strive to create memorable experiences for our guests! Job Type: Part-time Pay: From $15.00 per hour Benefits Employee discount Work Location: In person #J-18808-Ljbffr