Customer Service Representative

Job Description

Job Description

Customer Care Representative

Location: Onsite in Daleville, IN

Schedule: Monday-Friday with rotating Saturday coverage

Training: Approximately 2 weeks onsite

About the Role

We are seeking customer-focused Customer Care Representatives to join a fast-paced financial services call center. In this role, you will serve as the first point of contact for customers, assisting with account questions, transactions, digital banking support, and other service needs.

The ideal candidate has previous high-volume inbound call experience , excellent communication and problem-solving skills, and the ability to navigate multiple computer systems while providing professional and efficient customer service.

Key Responsibilities

• Handle a high volume of inbound customer calls in a fast-paced call center environment.
• Assist customers with account inquiries, balances, transactions, transfers, and other service-related questions.
• Provide support for online and mobile banking, including password resets and basic troubleshooting.
• Research and resolve customer concerns while providing accurate and timely solutions.
• Use active listening and conflict resolution skills to de-escalate challenging customer situations professionally.
• Navigate multiple systems, screens, and applications simultaneously while assisting customers.
• Accurately document customer interactions and actions taken within internal systems.
• Recommend appropriate products and services based on customer needs when applicable.
• Maintain established call center performance, quality, and customer service standards.
• Collaborate with onsite team members and leadership to resolve issues and support a positive customer experience.
• Participate in ongoing training and coaching regarding procedures, systems, and service expectations.

Required Qualifications

• High School Diploma or GED required.
• Previous customer service experience, preferably within a high-volume inbound call center .
• Strong verbal communication skills and a professional phone presence.
• Demonstrated ability to handle difficult conversations and resolve customer concerns.
• Strong computer skills with the ability to work across multiple systems and applications simultaneously .
• Accurate data entry and documentation skills.
• Strong attention to detail and organizational abilities.
• Ability to multitask while maintaining excellent customer service.
• Comfortable working within a structured, metrics-driven call center environment .
• Flexibility to participate in rotating Saturday shifts.
• Basic proficiency with Microsoft Office applications.
• Ability to successfully complete required pre-employment screenings and verifications.

Preferred Qualifications

• Previous banking or financial services experience .
• Experience working in a traditional inbound call center.
• Familiarity with online or mobile banking platforms.
• Experience working in a metrics-driven customer service environment.
• Strong active listening, problem-solving, and relationship-building skills.

Schedule & Training

• Call center operating hours are 8:00 AM-6:00 PM, Monday-Friday .
• Most new hires can expect a schedule around 9:30 AM-6:00 PM following training, though schedules may vary depending on business needs.
• Rotating Saturday coverage is required from 9:00 AM-1:00 PM , with alternate time off provided during the week.
• Initial training is approximately 2 weeks , typically from 8:00 AM-4:30 PM .

Work Environment

• Fully onsite position in a professional, corporate call center setting.
• Fast-paced environment focused on inbound customer support, accuracy, and service quality.
• Work closely with onsite leadership and team members , allowing access to coaching and support throughout the day.
• Dedicated workstation with frequent use of multiple computer applications and systems.
• Business casual environment.
• Onsite café available.

Why Consider This Opportunity?

• Opportunity to gain valuable experience within the financial services industry .
• Strong potential for contract extension and permanent employment based on performance .
• Opportunity to build experience in customer service, banking, digital support, and account servicing.
• Structured training and ongoing coaching to support your success.
• Work alongside an established onsite leadership team with opportunities to develop professionally.

Job Type & Location

This is a Contract to Hire position based out of Daleville, IN.

Pay and Benefits

The pay range for this position is $18.00 - $18.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Daleville,IN.

Application Deadline

This position is anticipated to close on Oct 21, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.