Beauty Clinic Front Desk & Guest Experience Lead

At SEV Laser, we pride ourselves on being a leader in the laser hair removal industry, committed to delivering exceptional results and an outstanding experience for our clients. With a focus on advanced technology and personalized care, we provide a range of aesthetic services that empower individuals to feel confident in their skin. Our team is made up of skilled professionals who are passionate about what they do. We cultivate a supportive and collaborative work environment where creativity and innovation are encouraged. We believe that our employees are our greatest asset, and we invest in their growth through ongoing training and development opportunities. Position Summary The Front Desk Receptionist is the first point of contact at SEV Laser and plays a critical role in delivering an elevated client experience. This role manages scheduling, supports service education and sales, and ensures smooth daily operations in a performance-driven environment. Receptionists are accountable for maintaining SEV’s service standards, supporting clinic goals, and contributing positively to the team culture. Becoming a Team Member Our Front Desk Receptionists are very passionate about the beauty industry as passion is contagious! We strive to make our clients look good and feel good about themselves, as well as feel welcomed and appreciated when in our offices. This wouldn't be possible without our amazing Front Desk Staff. If beauty and customer relations are your passion, then this will be a great fit! Responsibilities Client Experience & Front Desk Operations Warmly greet every client entering and exiting the clinic Manage check-in, check-out, and payment processes Provide accurate information about treatments, packages, retail, and promotions Address client questions professionally and courteously Maintain confidentiality and uphold SEV service standards Actively promote services, memberships, and retail products Identify client needs and recommend appropriate treatments or upgrades Support clinic sales goals through product knowledge and engagement Maintain up-to-date familiarity with pricing and promotions Scheduling & Administrative Support Accurately book, modify, and cancel appointments Answer phone calls with elevated phone etiquette Respond to emails and voicemails promptly Utilize booking and client-management systems efficiently Support scheduling flow and operational updates Office & Treatment Room Support Open and close clinic per Standard Operating Procedures Maintain a clean, stocked, organized front desk and lobby Assist with transitional cleaning of treatment rooms as needed Monitor inventory and notify management when supplies run low Training & Team Support Participate in required service and sales training Model SEV service standards and professionalism Support onboarding of new team members Contribute positively to team culture Skills & Qualifications Previous experience in a receptionist or customer service role is preferred. Strong sales skills with a proven track record of meeting or exceeding targets. Excellent communication and interpersonal skills. Ability to multitask and manage time effectively in a fast-paced environment. Proficiency in Zenoti scheduling software is preferred. A positive attitude and a passion for the beauty and wellness industry. Comfortable using computer systems and booking platforms. Reliable, punctual, and consistent attendance. Ability to work independently. Weekend availability required. Working Conditions Fast-paced, client-facing environment Standing for extended periods Frequent interaction with clients and team members Exposure to office equipment and cleaning supplies Scheduling Requirements Must be available to work up to 3 days per week including weekends Must be available to work from 9:30am-7:30pm each day. Position pays a competitive hourly rate + Commission Sales Sick Pay 401(k) Plan – Eligible Immediately Employee Discounts on SEV Laser Services Supportive Leadership & Real Growth Opportunities as We Scale #J-18808-Ljbffr Sev-Laser-Aesthetics-