Enterprise Solutions Architect, Engineering Platform Services

Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too. About the Team The Engineering Platform Services team within Business Technology owns and drives innovation for the platforms that power software delivery, IT operations, and AI-augmented engineering across Workday—spanning IT Service Management, DevSecOps, Integrations, and Platform AI. We design for reliability and scale, build for reuse, and constantly ask how emerging technology can make every engineer and operator more effective. About the Role The Enterprise Solutions Architect for Engineering Platform Services will set the architectural direction across all platforms. They will ensure the platform services function as a cohesive, scalable, and secure ecosystem. This a hand-on role where the architect will write code, lead design reviews, prototype solutions, and make decisions with multi-year implications. They will champion AI-forward design to embed intelligent automation into platform services in a governed and reusable way. Job Duties: Define Architectural Vision: Own end-to-end solution architecture across ITSM/ESM, DevOps, and Platform AI; establish reference architectures and design guardrails that drive consistency and scalability. Embed AI-Forward Design: Lead integration of AI and automation into platform services - including LLM-powered tooling and predictive ops - ensuring capabilities are secure, auditable, and reusable. Accelerate DevOps & Developer Experience: Define SDLC and DevSecOps standards to drive automation that reduces toil and shortens delivery cycles. Evolve Service Management Platforms: Architect scalable, AI-ready ITSM/ESM solutions with ServiceNow including integrations, workflow automation, and self-service capabilities aligned with ITIL best practices. Lead & Influence: Conduct architectural reviews, guide technology selection, mentor platform engineers, and represent the team in cross-functional forums and standards bodies. About You Basic Qualifications: 12+ years of progressive experience in software engineering, platform engineering, or enterprise architecture. 12+ years of hands-on software development proficiency; active ability to write, review, and refactor production-quality code across one or more languages (e.g., Python, TypeScript/JavaScript, Java, or Go). 8+ years of experience designing and building ITSM processes using ServiceNow, including enterprise-scale design and integration. 8+ years of experience with DevOps practices and toolchains including CI/CD, containerization (Docker, Kubernetes), and cloud platforms (AWS, Azure, or GCP). 8+ years of experience architecting and delivering enterprise-wide solutions that are secure, observable, and highly available. 5+ years of experience integrating AI or ML capabilities into enterprise platforms or workflows. ServiceNow Certified Application Developer (CAD) preferred. Other Qualifications: Deep understanding of AI-forward design practices including LLM integration patterns, retrieval-augmented generation (RAG), agentic workflows, prompt engineering, and responsible AI principles. Experience designing integrations across heterogeneous systems using REST APIs, event-driven architectures, and messaging platforms (e.g., Kafka, Azure Service Bus). Strong understanding of platform reliability practices including observability, SLO/SLA frameworks, incident management, and operational runbooks. Demonstrated experience leading architectural reviews, driving cross-functional design decisions, and building consensus across engineering and business stakeholders. Excellent communication skills with the ability to translate complex architectural decisions for both technical peers and senior non-technical leaders. Comfort operating with high autonomy in a fast-paced, matrixed environment; strong bias toward action and outcome. Relevant certifications such as AWS Solutions Architect (Professional), TOGAF, or ServiceNow Certified Technical Architect (CTA) are a plus. Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or equivalent work experience. Open to 50% reporting to our Pleasanton, CA campus Workday Pay Transparency Statement The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here. Primary Location: USA.CA.Pleasanton Primary Location Base Pay Range: $187,000 USD - $280,600 USD Additional US Location(s) Base Pay Range: $157,900 USD - $280,600 USD Our Approach to Flexible Work With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter. Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records. Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans. At Workday, we are committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills. If you require assistance or an accommodation at any point, please email View email address on click.appcast.io. Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process! At Workday, we value our candidates’ privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not. 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Individuals seeking employment at Workday are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Workday will consider for employment qualified applicants with arrest and conviction records. We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us. You may view the Workday's Pay Transparency Policy, and Know Your Rights Notice, by clicking on their corresponding links. Workday is committed to providing reasonable accommodations for qualified individuals with disabilities, disabled veterans, and others during our application process. If you need assistance or an accommodation due to a disability or for religious reasons, contact us at View email address on click.appcast.io.