Customer Service Technician

Job Description

Job Description

Job Title: Customer Service Technician – Closed-Door Pharmacy, Long-Term Care

Job Type: Full-time

Schedule: Monday – Friday, 8:30AM – 5:30PM

Company : Young at Heart Pharmacy

Location: Indianapolis, IN

Why Customer Service Technicians Love Working Here:

• Work-Life Balance: Primarily a Monday through Friday day shift (8:00 AM – 5:00 PM)
• Great Environment: This is a seated position— chairs are provided , and heavy standing/lifting is not required.
• Generous Time Off: 14 days of PTO in your first year + 6 paid holidays
• Excellent Benefits: Multiple healthcare plans, Dental/Vision, Free Life Insurance, 401(k) with generous company match, and a $150 initial scrub allowance
• Wellness Perks: Free access to our onsite workout facility

WE PROUDLY OFFER:

• Monday - Friday Day Shift
• Closed for 6 Paid Holidays
• 14 Days of PTO in the first year
• Multiple Healthcare Plans
• Dental and Vision Coverage
• Free Life Insurance
• Supplemental Insurance Plans
• 401(k) Retirement Plan with a generous company match
• Simple IRA
• Medical and Dependent Care Flex Spending Accounts
• $150 Initial Scrub Allowance, $50/year Continued Allowance
• Onsite workout facility

About the Role

Young at Heart Pharmacy is seeking a motivated and customer-oriented individual to join our team as a Customer Service Technician. As a vital part of our customer service team, you will be responsible for ensuring prompt and professional handling of telephone requests, responding to and documenting incoming customer inquiries, and directing specific inquiries to the appropriate team or individual. Additionally, you will maintain a positive and pleasant demeanor with all callers while accurately fulfilling customer requests, processing refill requests, and handling STAT orders as needed.

Responsibilities:

• Handle telephone requests promptly and professionally
• Respond to and document incoming requests from customers
• Direct specific inquiries to the appropriate team or individual
• Maintain a positive and pleasant demeanor with all callers
• Fulfill customer requests accurately
• Process refill requests and STAT orders as needed
• Research disposition of drug orders quickly and accurately
• Act as a liaison between the pharmacy and the facility
• Act as a point of contact for customer inquiries
• Contact facility as needed to clarify faxed requests
• Inform facility of items in upcoming cycle (preliminary packing slips)
• Communicate with physician offices verbally or electronically to professionally obtain prescriptions
• Communicating with employees, patients, caregivers, and physicians by phone, fax, and email in a courteous and professional manner
• Perform other duties as assigned

Qualifications:

• Active Pharmacy Tech In Training license from the Indiana State Board of Pharmacy required before Day 1 of employment
• Active Pharmacy Technician license from the Indiana State Board of Pharmacy preferred
• 1 year of customer service experience
• Efficient use of Microsoft Suite products
• Experience using Framework and DocuTrack are a plus

Working Conditions:

• Normal working hours: Monday through Friday, 8:30 AM - 5:30 PM
• Customer Service team members must work well together as a team
• This position involves multiple hours of phone time per day speaking with Young at Heart doctors, leaders, administrators, and patients

Physical Requirements:

• Sitting and working at a computer for up to 8 hours a day, minus scheduled breaks
• Operating a desktop keyboard and mouse
• Using a desk phone with either handset or wireless headset

Join us at Young at Heart Pharmacy and become a valuable member of our dedicated team committed to providing exceptional customer service in the healthcare industry. Apply now and be part of our mission to make a difference in the lives of our patients and community.

EEOC Statement

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.