Client Success Specialist

Job Description

Client Success Specialist - Remote

Compensation
Salary Range: $40,000 - $45,000 per year


Location
Remote (work from home)


Position Summary
As a Client Success Specialist, you will support K-12 school partners by pairing highly skilled health care and behavioral professionals with the students who need them. You will keep schedules accurate as changes occur and stay in constant communication with a large pool of staff to ensure smooth, reliable coverage. At RCM Healthcare Services, we're passionate about connecting talented professionals with the right opportunities - join our network and be supported every step of the way.



Responsibilities

Schedule / Shift

• Shift details: 7am-4pm Pacific
• Hours per week: 40

Key Duties

• Pair highly skilled health care and behavioral professionals with appropriate students
• Maintain accurate schedules as updates occur
• Provide constant communication with our large pool of staff
• Call every new hire to welcome them to our team
• Maintain accurate process flows

Requirements

Education

• Required: High School Diploma or equivalent
• Preferred: Associate's or Bachelor's Degree

Skills

• Exceptional organizational skills and meticulous attention to detail, with proven experience managing complex scheduling tasks
• Strong verbal and written communication skills and an excellent, client-focused approach to customer service
• Ability to prioritize and handle multiple tasks in a fast-paced environment; problem solver who is solution oriented
• Proficiency in Microsoft Office and Google Sheets; understanding of nursing and behavioral roles is a plus

Benefits
RCM Technologies offers a wide array of comprehensive benefit programs and services, including medical, dental, and vision, as well as company-paid Basic Life/AD&D and Core Long-Term Disability to benefits-eligible employees working at least 30 hours per week. Additional benefits may include paid time off (PTO), company-paid holidays, and paid sick leave (accrual based on hours worked), in accordance with applicable state and federal laws. Benefit offerings are subject to legal requirements, eligibility status, and work location. Employees over the age of 21 are eligible to participate in the 401(k) Savings Plan.



About Us
RCM Healthcare Services works with professionals across schools, healthcare, and community-based settings nationwide. We support both contract and direct hire opportunities, connecting people early in their careers and experienced professionals to roles that align with their experience and preferences.


With more than 50 years of staffing experience, our team understands the environments you're stepping into and what it takes to be successful in them. We stay closely involved from first conversation through placement, with consistent communication, a reliable point of contact, and follow-through at every step. We're committed to caring for the professionals we work with and the communities they support, and offer competitive pay and benefits designed to support your well-being.


RCM Healthcare Services is Joint Commission certified, reflecting a commitment to quality, compliance, and a consistent experience.



Equal Employment Opportunity & Reasonable Accommodation
RCM Technologies is an equal opportunity employer and values diversity. We are committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state laws. If you require a reasonable accommodation to apply for or perform this role, please contact us and we will engage in an interactive process to support your needs.

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