Surveillance Agent

Introduction
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Overview
We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.


Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.


Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Responsible for the clandestine monitoring of the following:
  • The gaming conducted at the slot machines.
  • The operations conducted at and in the cashiers' cage and any satellite cage.
  • The operations conducted at automated bill breaker machines, automated gaming voucher and coupon redemption machines, automated jackpot payout machines and automated teller machines.
  • The count processes conducted in the count room.
  • The movement of cash and slot cash storage boxes.
  • The entrances and exits, the gaming floor and the count room.
  • The gaming conducted at the table games.
  • The operation of any satellite cage or Poker room cage.
  • The storage areas used for the storage of chips, plaques, cards, dice, Sic Bo shakers, Pai Gow tiles and other equipment used to conduct table games.
• Responsible for the video recording of movements of table games boxes.
• Records questionable activity for review and possible use as evidence in court.
• Responsible for the preparation of daily logs and complete incident reports as circumstances dictate.
• When assigned to the CCTV monitoring room, "patrol" the facility through the use of pan, tilt, and zoom cameras and record all pertinent activity on the digital recording system.
• Ensures compliance with applicable laws and regulations.
• Ensures that proper security and chain of custody is maintained on all departmental evidence.
• Performs other duties as assigned by the Surveillance Asst Shift Manager.

Requirements

• High School Diploma or equivalent.
• Previous Security or Loss Prevention experience is preferred.
• Basic computer and typing skills are required. Must be able to learn work-related computer programs.
• Must have the ability to read, write, and speak English.
• Must have the ability to respond to common inquiries or complaints from regulatory agencies.
• Must have the ability to read and interpret documents, such as safety rules, operating and maintenance instructions, and procedure manuals. - Must have the ability to present information and respond to questions from employees.
• Must have the ability to read, analyze, and interpret technical procedures.
• Must have the ability to write reports.
• Must have the ability to perform basic math skills.
• Must have the ability to identify problems, collect data, analyze, and draw valid conclusions.
• Must have the ability to solve practical problems and deal with a variety of situations.
• Must have the ability to interpret a variety of instructions (i.e., written, oral, etc.).
• Must qualify for a license with the Pennsylvania State Racing Commission and meet any credentialing requirements of the Pennsylvania Gaming Control Board.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. '

• Sitting 90% of the time.
• Standing 10% of the time.
• Lifting/moving maximum of 20 lbs.
• Must have excellent hand/eye coordination to operate camera switcher controls.