American Girl NYC - Personal Shopping Assistant (seasonal)

Seasonal Personal Shopping Assistant – American Girl New York City Retail Store Provide administrative support to American Girl Personal Shoppers and deliver personalized service to customers. Bring high energy, positive attitude, strong organization, and excellent time‑management skills. Responsibilities Provide premium customer service by answering questions, recording and resolving concerns, responding to special requests, assessing needs, and offering suggestions. Assist with selling and booking in‑store special events and Bistro parties. Check in guests for in‑store events or parties and ensure gifts and goodie bags are ready. Assist with personal shopping appointments, including preparation prior to the appointment (goodie bags, hold items, special requests) and support on the sales floor as needed. Initiate and respond to client communications, schedule appointments, and follow up as needed. Use Microsoft applications, including Outlook, to complete administrative duties. Maintain up‑to‑date product knowledge and service information. Balance work tasks while supporting the Personal Shoppers individually. Follow all company standards, guidelines, policies, and procedures consistently. Qualifications 1 to 2 years of retail sales and service experience preferred; previous office administration experience is a bonus. Computer skills, including familiarity with Microsoft Office applications (Word, Excel, Outlook). Demonstrated ability to work with a broad and diverse workforce and customer base, including children. Excellent organizational and time‑management skills. Strong verbal and written communication skills. Team player; flexible to meet changing business demands. Must be available to work evenings, weekends, and holidays. Hourly rate: $18–$19, based on education, skills, and experience. Mattel is an affirmative action/equal opportunity employer that welcomes all job seekers, including minorities, females, veterans, individuals with disabilities, and all sexual orientations and gender identities. #J-18808-Ljbffr