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Customer Service Specialist

PierTech Systems

Job Description

Job Description

We are seeking a Customer Service Specialist to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:
  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns, together with shipping and scheduling departments
  • Document and update customer records based on interactions (inside ERP system)
  • Develop and maintain a knowledge base of the evolving products and services

​ Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Detail-oriented
  • Problem sensitivity
  • Experience using SAP or NetSuite by Oracle
  •  
\nCompany Description

Pier Tech Systems is a privately-owned steel manufacturing company (in business 25 years). We are a small business, experiencing exponential growth and looking to expand our team. We are pursuing talented team members who are looking for a long-term career with our company. The environment is compelling and positive, with lots of benefits.

Company Description

Pier Tech Systems is a privately-owned steel manufacturing company (in business 25 years). We are a small business, experiencing exponential growth and looking to expand our team. We are pursuing talented team members who are looking for a long-term career with our company. The environment is compelling and positive, with lots of benefits.

Vacancy posted 24 days ago
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